Billing Team Manager - Ref23513
Marlowe Fire and Security, United Kingdom
Job Description
Billing Team Manager - Salford Quays
Marlowe Fire amp; Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Billing Team Manager.
Basic Salary Circa 34,000 per annum
Marlowe Fire amp; Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire amp; Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health amp; well-being scheme, candidate referral scheme
Our Billing Team Manager.
Is responsible for leading the team providing billing delivery. The individual is responsible for creating, implementing and enforcing policies and procedures across the business that ensures effective and reliable invoicing in a timely manner for the benefit of the business and its customers. This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team.
- Implement a suitable Operating Rhythm in the business, backed by solid written processes, procedures and reporting, such that the billing team operate on a continuous cycle using consistent processes. Operating rhythm to include issuing accurate daily or weekly reports in order to ensure all billing opportunities are maximised and that the team are fully conversant with the requirement of each contract including specialist billing through customer web portals.
- Developing and overseeing billing KPI’s including disputed invoices and held invoicing.
- Month-end closing of the billing group information and ensuring no carry over post month of held invoices and calls awaiting PO above agreed set KPI.
- Interface with internal customer service on customer inquiries and disputes.
- Report process flow issues to Customer Service Director, revenue integrity and assurance - ensuring maximum billing accuracy and minimising revenue leakage, review billing opportunities on dead sites.
- Minimizing order to cash time by ensuring accuracy of billing and minimisation of credit notes and credit rebills.
- Revenue reporting / ad-hoc analysis.
- Attend contract mobilisation meetings and ensure re-mobilisation of contracts that have significant variations.
- Maintain the customer charter and customer services function ensuring the achievement of customer complaint resolution KPI’s.
- Ensure all customer billing reports are issued in a timely manner and updates provided to clients.
- Manage the monthly scheduled billing extracts to ensure all are completed by Set deadlines and timetable set by Clients is met.
Requirements
Who We’re Looking For
In addition to having all the usual attributes of a great Marlowe Fire amp; Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.. For this opportunity, we are specifically looking for candidates who offer:
- Proven ability to perform strategic planning and priority setting for a billing department.
- Minimum 2 years experience in a Management / Leadership role in a billing discipline (or similar).
- Proven track record for improving process efficiencies and solving problems.
- Strong leadership skills with an ability to motivate direct reports.
- Excellent analytical and problem solving skills.
- Ability to manage multiple projects concurrently
- Personality Energy, Drive and Enthusiasm to succeed.
Benefits
How we Attract, Reward amp; Retain Our Employees
At Marlowe Fire amp; Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Basic salary up to 34,000 subject to experience
- Royal London Pension
- Life Assurance 4x Salary
- 25 Days Paid Holidays
- Paid Birthday Holiday
- Candidate Referral Scheme (up to 1,000 per successful recommendation)
- Mental Health amp; Well-being Scheme
- Employee Recognition Scheme
- Onsite Gym
- Free Parking on-site
- Development and progression opportunities
About Marlowe Fire amp; Security
From initial