Senior Project Manager
Lendscape, United Kingdom
Job Description
For over 50 years we have been helping its clients deliver better business financing.
Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive.
Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector.
About the role and our Customer Success team
Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion!
We are a team of 16, each individual’s contributions are visible and impactful, providing a sense of satisfaction and accomplishment.
Requirements
How you will make a difference and responsibilities
- Able to own and deliver major client implementation projects including clients with revenue in excess of 1m.
- Work with a team of Lendscape consultants and SMEs during Discovery Phases to establish the scope, budget and timeline for the project implementation facilitating client workshops as necessary.
- Prepare and maintain project statements of work, project plans and project estimates, agreeing the terms of engagement outlined in these documents with the client.
- Oversee and organise Lendscape activities in support of projects through various Lendscape consultants and SMEs
- Ensure that all work carried out by Lendscape on behalf of the clients is billed in accordance with the contract terms and that clients pay promptly.
- Maintain detailed and accurate estimates to complete for all streams, including customisation and integration.
- Visit clients as required to drive the progress of their project according to the scope, budget and timeline agreed.
- Carry out project retrospectives on completion of the projects ensuring a seamless client experience.
- Attend client meetings either remotely or in person in support of the Sales process
- Train, coach and mentor other project managers to improve the project management capabilities of the Delivery Team to allow project managers within the team to progress their careers within Lendscape.
- Assist in prioritising the work of other teams in support of the complete portfolio of client projects.
You are responsible for
· Work to improve Lendscape’s project methodology and governance to ensure we can effectively deliver multiple projects of varying complexity and size.
· Follow the project methodology suitable to the individual project, using both agile and waterfall approaches to project management.
· Train, coach and mentor other team members on project management methodology to improve the capabilities of the Delivery Team and to allow project managers to grow within Lendscape.
· Be a nominated escalation point for other client projects where appropriate.
· Assist in prioritising the work of other teams in support of the complete portfolio of client projects.
- Commercial awareness and experience in managing client relationships is required for the successful management of Lendscape projects.
We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.
- Experience of managing complex projects preferably in a commercial finance or IT implementation setting.
- Qualified in the latest project management methodology.
- Qualifications may be replaced by experience if experience is extensive.
- Evidence of experience in using project management tools.
- Experience in stakeholder management at all levels in an organisation.
- Knowledge of IT implementation projects.
- Understanding of corporate finance processes and business models.
- Foreign language an advantage although not essential.
- Establishes strong, trusting relationships with others based on mutual respect and understanding.
- Good communicator, both written and verbal.
- Able to quickly get to the core of complex issues and explain them to others.
- Takes ownership of problems and uses own initiative.
- Tenacious problem solver.
- Enjoys creating structure to ensure that processes run smoothly. <