Operations Manager
Universal Business Team, United Kingdom
Job Description
We are currently seeking an experienced Operations Manager to join a reputable business based in Doncaster. As Operations Manager, you will play a crucial role in overseeing and optimising the day-to-day operations, ensuring efficiency, productivity, and overall business success. You will be responsible for managing all strategic elements including planning, continuous improvement, technological advancements, setting of KPI’s and staffing levels.
You line of Responsibilities:
People management
o Engage and motivate staff
o Maintaining optimum staff levels, workforce not overloaded but no ‘slop’
o Team meetings, 121s and appraisals
o Recruitment and onboarding/training
o Performance management
o HR admin contracts, RTW, bonus calculations, disciplinaries
Continuous improvement
o Accuracy reducing errors, right first time
o Quality improving the customer experience
o Productivity streamlining workflow to keep costs in control
o Safety reducing risk of accidents/incidents
o Housekeeping keeping the place presentable
Strategy
o Monthly reporting to the Board
o Yearly Operations Plans
o Scoping and presenting capital project business cases
o Analysing data for trends and improvement opportunities
o Planning for expansion/relocation
Organisation
o Deployment rota ensuring all work is covered, staff have variety, and maximise cross-training
o Process standardisation and maintaining processes
o Replenishment tweaks settings right so that pick faces are kept stocked but not over-stocked
o Pick face tweaks ensuring most popular products are in the best locations
o 5S ensuring work areas are in order and optimised for productivity tools and consumables readily available, sufficient space and flow
Stock
o Detailed understanding of the WMS and product range to be able to thoroughly investigate stock issues, without having to rely on someone else
o Full ownership of stock figure discrepancies, accountable to the Senior Management, and taking actions to prevent recurrence of issues
o Monthly reporting on stock movements backed up with investigation results and preventative actions taken
o Ownership of rolling stock take process, ensuring stock valuations can be relied upon and are up to date
o Identify slow moving and obsolete stock and report to management/sales to move on
Delivery
o Management of own drivers, issue resolution
o Understanding of own van delivery management software, tweaking as needed
o Management of external couriers performance and cost
Compliance
o Work with third-party consultants to maintain Hamp;S compliance
o Ensure MHE is well maintained and staff are trained in safe use
o Plan facility maintenance to keep everything safe and working
o Work on ISO/ESG projects
Requirements
- Ability to remain calm under pressure
- You must have Integrity, honesty and respect
- Good work ethic and a reliable team player
- Prepared to get in early or stay late if needed, and muck in if necessary
- Consistency in keeping procedures alive
- Prioritisation focusing on the greatest constraints and fixing them diligently
- Ownership full personal accountability for everything under their control
- Loyalty backing the business to the staff
- Initiative considering things carefully and presenting them at the right time in a clear way, coming with options for solutions
- Growth mindset the business is growing and improving, accept the pain that comes with this and maintain a positive outlook
Benefits
- Salary- 50,000- 60,000
- Car Allowance
- Bonus Scheme
- Free food cupboards and fridges
- Team Meal on a Friday lunch
- Hours- 9am- 6.30pm Monday- Friday