Traditional and Simplified Chinese Community Manager - Video Games - Remote
Keywords Studios, United Kingdom
Job Description
Please note the applications are open to candidates worldwide and is not limited to just UK residents. Feel more than free to apply regardless of location as those are a 100% remote, work-from-home roles.
Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.
As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.
We are looking for a Traditional and Simplified Chinese Community Manager to join our multinational team.
Responsibilities
- Reviewing all incoming community interactions on Discord and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Assisting the developer by forwarding them important information from all the issues you handle with customers.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and reports as needed.
Requirements
- Excellent knowledge of Traditional and Simplified Chinese (both of them) native or near-native level
- Very good English skills
- Excellent communication and writing skills
- Passionate about video games and social media
- Strong understanding and experience in different social media channels
- Experience managing or moderating an online community
- Available to work 40h/week, from Monday to Friday 3pm till 11pm and ideally open to work on weekends
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Benefits
As a remote role, we offer flexibility and a nice work-life balance.
Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.
Good luck and we look forward to meeting you!
Good luck and we look forward to meeting you!