Director of IT Systems
Civica UK Ltd, United Kingdom
Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
About the role
As Director of IT Systems at Civica, you will be a technology leader responsible for ensuring that over 6000 colleagues around the world are enabled and empowered to do their best work.
You will own all aspects of the people, processes and tools that support our colleagues; ensuring that Civica’s internal hardware and software deliver a great user experience, and that helpdesk teams are in place to provide assistance when needed. You are a technologist, up to date on the latest practices and developments in your domain, with an eye on how the newest technology can help us to be better, faster and more efficient.
You’ll have a relentless focus on your internal customers, always striving for the next improvement that enables happiness, efficiency and technology as a force multiplier. To achieve this, you’ll be a pragmatic, kind and effective leader, able to build and nurture a team that can deliver on your vision. You’ll bring clarity where there is ambiguity, and calm where there is chaos.
What you will be doing
As a technologist, delivering implementation of modern technologies that act as a force multiplier for Civica colleagues
As a leader, building and managing a balanced and effective IT organisation
As a strategist, managing large people, hardware and software budgets which trade off effectiveness vs cost
Making data-driven decisions, and presenting data to get buy-in for your initiatives from VP and C-Level executives
Ensuring that Civica’s global helpdesk has the people, processes and technology to support 6000 Civica employees
Building strong relationships with leaders in areas such as infrastructure, development, security, and compliance to ensure the best outcomes
Requirements
We’d like you to have experience with
Managing large (100+ FTE) IT support-focused teams in a large global organisation, across multiple territories and time zones (UK, India, APAC, and AMER)
Delivering high-impact technical programmes in complex technical landscapes
Working in a product-led, user-focused manner; the term user experience is an everyday part of your vocabulary
Modern EUC practices such as BYOD, Virtual Work
Environments, Automated Provisioning, or Zero Touch Deployments
Managing stakeholders up, down, and across seniority levels
Modernising legacy technology stacks
Coaching and mentoring senior managers
Managing large and complex budgets (gt;10m)
Some technologies that we use
Windows and Mac end user compute
Office 365 Suite (including Microsoft Teams)
Active Directory
Azure
Salesforce Service Cloud
Benefits
Life at Civica:Life at Civica is fun and flexible. We have the following benefits that make us one of the top employers of choice and a great place to work.
Civica Foundation | Giving Culture:Weencourageour people to takeadvantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
Learning and Development | Growth Opportunities:Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging amp; fun way!
Benefits
- Employee Wellbeing:Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team ofMental Health Championsworking hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colle