Senior Account Manager
FE fundinfo, United Kingdom

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

Join our dynamic commercial team covering sales, account management, marketing, publishing, and partnerships. Passionate about every aspect of the adviser industry, the commercial team uses its intelligence and expertise to help clients meet their business needs over the short and long term and to develop industry-leading thought-leadership projects.

As a Senior Account Manager, you are responsible for taking care of our highest-value existing customers and business partners. Your strong customer orientation will help you to actively promote the "FE fundinfo" brand.

Working closely with clients to understand their business goals and challenges and collaborate with internal teams to develop solutions that drive revenue growth and customer satisfaction.

Your key responsibilities as a Senior Account Manager will be:

• Responsible for a portfolio of existing client accounts within the business and will be targeted to retain and grow those accounts
• Primary relationship contact within the existing client account
• Retain and upsell clients by understanding client’s business and requirements to ensure the highest level of service and maximise all potential opportunities
• Manage and re-negotiate contract renewals (including price increases) on an ongoing basis
• Identify upsell/cross-sell opportunities within your portfolio and oversee set-up, order forms and invoicing
• Developing high-level relationships with this portfolio of clients, connecting with key business executives and stakeholders both internal amp; external
• Maintaining regular contact with clients and contributing to growth and retention initiatives
• Providing feedback to cross-functional internal teams and overseeing the process to ensure customer needs are met.
• Identifying account risks and creating and implementing risk plans through to a positive resolution
• Fully understand our proposition and be able to demo/discuss products/ services in detail and remain up to date on new initiatives
• Manage the client cancellation process 
• Communicate the progress of monthly/quarterly objectives to internal stakeholders
• Forecast and track key account metrics in Salesforce
• Maintain and develop industry and product knowledge by participating in training opportunities (internal sessions), reading professional publications (e.g. FE Trustnet, Money Marketing, FT, Citywire, Boring Money) and sharing knowledge with the wider team. Maintaining personal networks via LinkedIn
• Attend and represent the company at marketing, conferences and Industry events

Leading Responsibilities:

• Lead from the front, act as a role model and set the example for other team members
• Motivate and lead your region to achieve commercial targets and key KPI’s
• Conduct regular 1-1's, coaching and performance reviews with your mentee
• Ensure the team is diligently developing sales pipelines, maintaining pipeline hygiene and accurately updating the CRM
• Communicate commitments to stakeholders
• Help onboard, train, and upskill junior members of the Account Management team
• A positive voice of change within the team, contributing and leading in team meetings, training sessions and wider discussions
• You embrace change and are always looking for ways to use to your own and the team's advantage

To join us as a Senior Account Manager you will need the following experience and skills:

• You come with proven account management experience
• You have the desire to take on leadership responsibilities
• Have the ability to understand and interpret client data in a clear and commercial manner
• You are able to present and influence effectively at all levels of the organization, including executive and C-level
• You can prioritise client demands and leadership responsibilities
• You have excellent active listening, negotiation and presentation skills both internally and externally
• Are can challenge effectively
• You have experience in delivering client-focused solutions based on customer needs
• You are a natural relationship builder
• Able to think critically and problem-solve
• You have experience using a CRM tool, i.e. Salesforce

By joining the team as an Account Manager, you will be offered the following:

• An opportunity to join a forward thinking organisation that is revolutionising the finance industry
• Competitive salary
• Flexible/versatile work options to support your unique work-life balance'

Job Rewards and Benefits