Senior CRM Executive
boohoo group, United Kingdom
Job Description
The role
We’re boohooMAN. Our philosophy is pretty simple; Innovate. Create. Repeat.
Born in 2013 from boohoo.com, with a vision to become the number one destination in men’s fashion, boohooMAN is growing fast and expanding internationally.
Our goal is to give our customers top quality, fashion-forward clothing at a price that doesn’t break the bank. We believe that fashion should be fast, affordable and trend-driven.
If you want to be a part of an exciting team, then boohooMAN is where you want to be. We focus on understanding our customers to communicate accordingly through Email, SMS and Push Notifications. The customer journey should be enjoyable, frictionless, and strongly represent the boohooMAN brand.
Come and join us.
Your team
We are boohooMAN. Our menswear collections and ground-breaking campaigns have taken the market by storm. We want to be the world’s number one streetwear brand, and our affordable and accessible looks have allowed us to push boundaries and bring the latest styles to life.
What you'll be doing
The boohooMAN team are now seeking a talented, driven Senior CRM Executive to join the team based in our Manchester office in Ancoats. Reporting into the Ecommerce Manager you will lead the CRM team in executing email marketing, push notifications and SMS campaigns. Your responsibilities will include, ownership and execution of the customer communications plan and automated lifecycle customer triggers, ensuring they always meet customer and commercial needs.
- Manage the end-to-end process for the execution of campaigns on email, app push and SMS across 8 territories.
- Implementation and maintenance of automated strategy.
- Leading projects such implementing amp; evolving technical CRM functionalities.
- Coordinating with the Marketing and Merchandising teams to ensure all communications are on-brand, accurate, relevant, and timely.
- Develop segmentation and personalisation strategies to ensure campaigns are suitably targeted to maximise channel engagement rates and conversion.
- Creating innovative and engaging content; driving customer acquisition, retention, and reactivation. Pushing boundaries and exceeding KPIs and objectives.
- Reviewing campaign performance and reporting on results to key stakeholders with actionable insights
- Directly supporting the CRM team, ensuring all core responsibilities are successfully actioned, managed, and maintained across all CRM channels.
- Monitoring channel deliverability
Working with us
To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.
More about you
- A creative, analytical, and commercially driven individual
- Experience in email marketing and campaign management tools. (Bloomreach preferably)
- Management experience.
- Highly organised and process driven.
- Experience utilising reporting dashboards (such as GA amp; Branch)
- Strong communicator amp; leader
- Demonstrable customer-centric thinking
- Actively keeps up to date, researching and reporting on new trends and industry best practice.
- Excellent command of MS Office-package
- Team player with a can-do attitude, someone who enjoys going above and beyond to support others in the team where needed.
- Is an ambassador for the brand.
We’ve set our sights on dominating the global e-commerce fashion market, and because we’re 13 brands (and counting), there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.
- You’ll get the opportunity to take part in our various share schemes
- Core hours enable you to flex your working times around your needs on an ad hoc basis
- Benefits that support your health and wellbeing
- There’s up to 40% discount off our all of our brands
- Our social calendar? Next level
- With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work
https://careers.boohoogroup.com/
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