Job Description
Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Some of our amazing benefits in the UK for Adaptavist include;
- Unlimited holiday- Flexible working- Bupa- Pension- Enhanced parental leave- Online streaming service- Udemy training- Employee assistance programme
About the team
The team covered specifically are Customer Success, Product Support, Technical Documentation and Customer Education. This team are the ‘Front Door’ for end users into the wider Analytics Team (comprising of Analytics Analyst amp; Analytics Engineers), leveraging excellent stakeholder management and analysis skills to improve the outcome of business decisions. The departments this role would cover are diverse and insights required relate to user interaction, user sentiment, financial performance, license statistics across the customer journey. You will work closely with team members across globally from the UK, Canada and Malaysia.
About the role
This role will involve working with Adaptavist’s ScriptRunner product teams to plan, manage, research, and produce public-facing educational content for the app’s users. Content will include video demos and product walkthroughs, as well as longer-form video training courses. You may also produce interactive content using Articulate Storyline where you and the product team determine it has high potential value. You will work with both the ScriptRunner and Customer Education teams to evaluate outcomes and iterate and update accordingly.
You will maintain a close relationship with the ScriptRunner Product Managers and Product Marketing Managers and, as an experienced instructional designer, you will provide them with advice and consultation on opportunities and requests for educational content for the ScriptRunner apps. You will also work with our existing ScriptRunner instructional designer on major projects to reassess the education approach to these products.
You will join the Customer Education team who will provide internal systems and audio/visual expertise and resources to enhance visual content, particularly video and animation. You will work within the ScriptRunner brand and tone and voice guidelines.As a primary educational contact for the ScriptRunner product suite, you will be responsible for ensuring that the product’s users meet their educational needs.
What you'll be doing
Research and Learner-focus- Designing and conducting analysis and research into software products and their users- Developing and working to distinct learner outcomes
Content Production- Writing, producing, and editing educational video content- Utilising our video team's resources efficiently- Using Articulate Storyline to produce interactive training and quizzing as needed
Workflow Management- Iterative, agile content design, production, evaluation, and updating- Collaborating with SMEs, technical writers, and in-team designers- Managing relationships with product teams- Participating in regular internal QA and reviewing peers’ work- Contributing to and aiding in documenting an agile team’s continuous process improvement
What we're looking for
- Proven experience in producing educational content- Experience as an educator whether through instructional design, training, or teaching- Very good existing knowledge of Atlassian Jira as an end user- Ability to turn complex subject matter into inspiring written explanation and demonstration- Previous experience delivering sometimes-technical information in an engaging manner- Experience turning written content into high quality video assets- Ability to work to a branded tone and voice and adopt style to circumstances- Performative experience or ability for voiceover work as required- Experience or demonstrated ability to conduct needs analyses or similar research- Confident working in an agile environment- Excellent communication skills both verbal and written- Ability to work on a remote team using Slack and other communication tools- Advanced knowledge of Atlassian tools including Jira is desirable- Experience using Camtasia, Premiere, After Effects is an added advantage- Experience in writing educational content on software or tech is - Some prior scripting experience is a plus- Experience in
Job Specification