Assignment Master UK
Verified
Customer Success Manager
- Nunthorpe
- Full Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree or equivalent professional experience in customer success, customer service, business, communications or a related field. Experience supporting clients in an education, professional services or digital service environment is desirable.
What you’ll be doing
Assignment Master UK supports students by helping them understand and complete a wide range of academic tasks in line with current academic standards. Based in Nunthorpe, the team focuses on accurate, responsive and student-centred service. The Customer Success Manager will ensure customers receive clear guidance, timely updates and a consistently positive experience throughout their engagement.
Key responsibilities:
The successful candidate will combine empathy, organisation and commercial awareness with a strong commitment to service quality, confidentiality and responsible academic support.
Key responsibilities:
- Manage customer relationships from initial enquiry through service completion and follow-up.
- Understand student requirements, deadlines and concerns, then coordinate suitable support with internal teams.
- Provide clear progress updates and resolve questions or service issues promptly and professionally.
- Monitor customer satisfaction, identify recurring concerns and recommend improvements to service processes.
- Maintain accurate records of interactions, requirements and outcomes in customer management systems.
- Support retention by building trust, setting realistic expectations and ensuring work is delivered accurately and on time.
The successful candidate will combine empathy, organisation and commercial awareness with a strong commitment to service quality, confidentiality and responsible academic support.
What we’re looking for
- Proven customer service or customer success experience, including ownership of client relationships.
- Excellent written and verbal communication, with the ability to explain requirements clearly to students and colleagues.
- Strong listening, empathy and problem-solving skills when handling concerns or changing priorities.
- Effective organisation and time management across multiple customers, deadlines and service requests.
- Ability to coordinate with delivery teams and track actions through to completion.
- Confident use of customer relationship management systems, spreadsheets and standard office software.
- Accurate record keeping, attention to detail and respect for confidentiality.
- Ability to identify service trends and suggest practical improvements based on customer feedback.
Perks & benefits
- Transport
About Us
Assignment Master UK provides assistance to students with writing various kinds of academic tasks while helping in studies. Obviously, the students must pay special attention to the tasks and requirements given in the assignment. No matter the typ
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