TCS Industrial Placement
Nissan Motor Corporation, United Kingdom
Job Description
Overview
In the Quality and ‘Total Customer Satisfaction’ role, you will be utilising data from our Customers to improve our products and experience, from initial concept stage right through to the market. You could be supporting many aspects of managing Quality, working with people from across the business to determine the root cause of concerns, interpreting the Voice of the Customer to influence targets and strategy, or ensuring that our newest vehicles meet the expectations of our Customers.
The role includes exposure to the full life cycle of the vehicle from initial concept stage right through to market & follows daily contact with the engineering centre, European manufacturing plants as well as with European markets.
What You’ll Be Doing
You will be joining a vibrant team, working together to improve the product and our Customers’ experiences of Nissan. You will be supporting many aspects of quality management, strategy & target setting, field quality investigation & assurance, concern & root cause analysis and validation based on real customer and market feedback. You could be working in any one of the varied functions within Quality and TCS, for example:
Model Engineering – conducting technical investigations to understand concerns in the market, providing and validating countermeasures
Product Quality Management Office – validating the quality of new vehicles throughout their early development, to ensure launch at Nissan Quality levels
Field Quality Assurance – investigating and managing serious concerns, recall and service campaigns
Quality and Process Management – analysing information from the Customer to implement a quality strategy, set targets and drive improvement
Supplier Warranty – facilitating supplier analysis and improvement of warranty parts and recovering warranty costs
Customer Experience of Quality – analysing Customer data relating to their experience of Nissan and providing and driving improvement strategies
Job Specification
What You’ll Need
Currently studying a degree preferably (but not exclusively) in an engineering, technical or data analysis discipline
Able to partake in a 13-month placement as part of your course
Creative thinking / problem solving mind-set
Numerate with strong analytical skills
Excellent written and verbal communication skills and interpersonal skills
Great team player
Flexible approach to work with the ability to self-motivate
Excellent understanding of Microsoft Office software (esp. Excel & PowerPoint)
Ability to present data in a clear and structured manner
Working at Nissan Technical Centre Europe
Based in Cranfield, Bedfordshire, MK43 0DB
Free on-site parking
Sports and Social Club
On-site Gym
Paid overtime at 1.5x hourly rate
Working hours Mon-Thurs 8am-5pm, Fri 8am-1:20pm
Competitive salary starting from £18,000
Cranfield Bedfordshire United Kingdom