Business Operations Specialist

Business Operations Specialist
BSI, United Kingdom

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Dec 23, 2020
Last Date
Jan 23, 2021
Location(s)

Job Description

Job Title: Business Operations Specialist

Location: Milton Keynes, Buckinghamshire OR Dublin, Ireland

We currently have an exciting opportunity for a Business Operations Specialist to work in our CSIR (Cyber Security & Information Resilience) Operations team.

About the Role

The purpose of this role is to ensure the efficient and effective management of Consultant schedules, ensuring client projects are delivered with the most appropriately skilled consultant, in the most cost-effective manner, delivering a top-quality service to our clients.

Reporting to the CSIR EMEA Operations Manager, the Business Operations Specialist will be a part of a direct team of Operations specialists whilst also working closely with and being a part of the extended Global CSIR Operations team.

Key Responsibilities of the role:

Tracking and planning client engagement schedules

Tracking, Planning & Scheduling all Training courses for CSIR, including managing course requirements and follow ups

Maintaining the project schedule that details which consultants(s) are assigned to which projects

Working with our clients to ensure that the necessary information is provided in preparation for upcoming assessments.

Updating Harmony and /or relevant drive with all relevant information in relation to the project from end to end

Scheduling assignments and providing required information to consultants

Ensuring that assessment reports go through a thorough QA process

Acting as the key point of contact for clients

Organizing and arranging kick of calls and other required conference calls

Project co-ordination from inception through completion

Liaising and providing a point of contact between BSI and their clients

Provision of and ensuring excellent client engagement

Supporting production of data and reports

Ensuing our services are delivered in a client-centric manner

Working closely with Finance for invoicing

Run reports and gather data as required

Other related reporting

Travel may be required on an as needed basis in alignment with job duties

Job Specification

About You

You will enjoy working in a fast-paced environment. You will have great organisational skills, strong communication skills and be proficient in reporting. You’ll have a keen eye for detail, with the ability to work with a variety of stakeholders.

The following attributes are considered essential:

Excellent administrative, record-keeping and computing skills

Attention to detail

Strong interpersonal skills

Customer service focus

Proactive, with the ability to take ownership and a “can do” approach

Previous experience of working with CRM and other Professional Services Automation tool

You’ll have the ability to react quickly and with a sense of urgency to requests, issues, emails or other events in a timely and flexible fashion.

You must be articulate in both written and verbal communication and have a strong ability to produce well-written and well-presented documentation in the English language.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

To protect our candidates and BSI employees during the Covid-19 outbreak, all interviews will take place remotely.

Job Rewards and Benefits

BSI

Consumer Services - London, United Kingdom
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