Emerging Talent - Customer Experience Graduate
Samsung, United Kingdom
Job Description
Position Summary
Imagine working for a company that is passionate about its people…
At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.
We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Think you’ve got what it takes? Join us, and discover your potential.
Role and Responsibilities
What will this role involve?
Samsung is much more than just great innovative products, it is about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Experience team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. Joining the Customer Experience team will provide you the opportunity to see everything about customer contact and be part of the support innovations which differentiates us as a brand.
Job Specification
As a Customer Experience Graduate you could be involved in :
Channel returns, customer journeys and providing insight into improvements that can be made to enhance Samsung customer satisfaction
Developing and providing regular insight reports for customer returns
Undertaking mystery shopping exercises to understand channel partner performance and again how customer journeys can be enhanced
The development of our enterprise services portfolio
What do we need for this role?
Self-confident and effective communicator
A desire to explore and test new technologies
Ability to engage at all levels
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our graduate opportunities this year.
Please note - You must have the right to work in the UK in order to be eligible for this graduate opportunity.