Merchant Operations Support - Pin Payments

Merchant Operations Support - Pin Payments
Checkout.com, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)

Job Description

We're Pin Payments (acquired by Checkout.com)

Pin Payments was acquired by connected payments provider Checkout.com in 2020.

Pin Payments is an intentionally simple yet versatile payments solution for micro and small businesses with a need to take card payments online.

We’re building the systems that small businesses need to participate in the future of web and mobile commerce. We pride ourselves on accessibility, excellent customer service and clear communication.

You will join a small but growing milieu based out of offices in Perth and Melbourne.

Merchant Operations Support Specialist at Pin Payments:

Pin Payments is looking for a dynamic, customer-focused Merchant Operations Support Specialist in a service desk environment to be responsible for merchant enquiries, under the Merchant Operations team based in the Perth office. 

You will be supporting Merchants for all non-product related queries, including risk, compliance & credit-related tickets. You will act as a conduit to facilitate timely resolutions between Merchants and the Merchant Operations Team in underwriting, risk and compliance matters. Interacting directly with our merchants, you will also be collaborating closely with internal cross-functional teams to improve processes and procedures. 

This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion. 

What You Will Be Doing

  • Respond to Merchants' non-technical/product related enquiries in a service-desk environment (non-shift)
  • Provide relevant information to the Risk & Compliance team to facilitate decision making
  • Manage communications with the Merchants
  • Action updates to account information/settings, bank account details and charge limit increases 
  • Investigate merchant activities and report accordingly to the Risk & Compliance team

About You

  • Min 2-3 years experience in a merchant-support service desk environment in the Tech/E-commerce industry.
  • Understanding of Payments is an added advantage.
  • Strong communication and stakeholder management skills with the ability to build or maintain strong client relationships.
  • Speedy with solid analytical and problem-solving skills with the ability to deliver timely solutions.
  • Task-oriented with strong ability to prioritize under minimal supervision.
  • Fluency in English
  • Degree educated or equivalent
What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

Take a peek inside here.

More about Checkout.com
We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

We believe in equal opportunities
 Checkout.com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skill

Job Specification

Job Rewards and Benefits

Checkout.com

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