National Training Manager (DA)
Samsung, United Kingdom
Job Description
Working as a leading proactive member of the DA Team, the National Training Manager's role is to promote and handle Training packages to Major Customers and to lead all aspects of their implementation through the Team of Regional Trainers.
The role is to mediate between internal departments to utilise resources to design innovative and insightful Training programmes to react to, and lead, the market in Training expertise. The Role is meaningful as a key link in the Sales and Marketing of Samsung products, and in growing profitable Sales through promoting high ticket contributed Sales and growing Customer Awareness within the strategy and positioning of the Samsung brand.
Role and Responsibilities
Key Responsibilities
Work closely with key accounts to promote Samsung Training capabilities and sell in Key Training initiatives. Leading and Promoting Training packages to external Customers.
Negotiate with external and internal Training Bodies, crafting Training packages and utilising resources.
Support and motivate a Team of Regional Training Managers who cover National and Independent Customer Accounts.
Define Key monthly objectives, monitor and evaluate.
Participate, coordinate and evaluate the design and production of Training programmes. Off line and on line being key areas.
Negotiate, run and coordinate the Training Budget.
Provide feedback from the market place, and liaise with internal departments to implement required procedures.
Negotiate with Key Sales personnel to implement Training Support, and negotiate with internal departments to implement Field Support.
Relay product information to relevant departments such as sales support, customer care and technical training department.
Training needs analysis, design training, train and evaluate (for external and internal staff).
Support National Account events such as the Currys Training Roadshow.
Organise and support the Training and Promotional activities at the Training Centre at Meadlake.
Collate important information from the field and feedback to relevant staff.
Job Specification
Soft Skills:
Ambassadorship
Adaptability & Flexibility
Co-Operation and Team Building
Active Listening
Encouraging and Gaining Commitments from Others
Assertiveness
Desire to Achieve
Efficiency
Innovation
Hard Skills:
Awareness of Market Place
Setting & Sharing Goals and Objectives
Customer Focus
Mentoring and Counselling
Delegation
Influencing and Negotiation
Obtaining and utilising Resources
Planning and Organising
Presentation
To be successful in this role you ideally have:
A well rounded blend of:
Technical expertise (or the capability to develop this quickly)
Storytelling ability
Well-developed Creative Problem Solving skills
Leadership Experience