Senior Customer Expertise Manager
Attest, United Kingdom

About Attest
Founded in 2015, Attest is a SaaS technology company based in London and New York. It exists to generate increased confidence for every decision, by making consumer research easy and actionable for all.
Attest believes that each business's customers hold the key to solving their problems and unlocking their opportunities. Its technology and software includes a wide range of machine learning and artificial intelligence applications that help continuously improve data quality and analysis, to help clients make better decisions.
The Attest platform enables companies to engage directly with over 100 million consumers across 49 countries, starting in 90 seconds. Attest helps you engage with the consumers you need to know the most but can naturally reach the least, to learn, measure and grow ever-faster, across marketing, product, brand, innovation, competition, pricing and beyond. Attest enables its clients to reach and understand new consumer groups, needs, trends and behaviours, on-demand, very easily, any time. By dramatically simplifying the process of gathering the highest quality consumer data and the most actionable results, it is transforming an entire industry, expanding a very large market, and making consumer research accessible to entirely new areas of demand and action.
Attest's ever-expanding client roster ranges from enterprises like Oracle, Microsoft and Discovery, to fast-growth companies like Transferwise, Manscaped and Klarna, among many others. 2020 has seen it scale strongly, with ARR growing rapidly to $7m and the team growing from 66 to 125 over the course of the year, with further exponential growth anticipated in 2021 and beyond. Attest is backed by investors including NEA, one of Silicon Valley's most prolific venture capital firms with over 225 portfolio company IPOs since 1977.
The mission for this role is to
Channel your excitement and belief in the Attest product and Vision to create value and delight for our customers.
Your role is to empower the customer to carry out valuable research on our platform, by being a trusted advisor on both the product and consumer research. We organise our Customer Expertise team into ‘pods’, and you will work with your Pod Leader and the Customer Success Management (CSM) team to develop strategic relationships with clients in order for them to experience repeated value using Attest throughout their business.
Your focus will be to
gt; Work with the CSM team on designated customers across various verticals, developing strategic relationships and building an understanding of customers’needs.gt; Build an in-depth knowledge of Attest's product, role modelling exceptional customer guidancegt; Use your knowledge to advise customers on best practice in online consumer research within the Attest platform.gt; Work closely with customers on their research projects from advising on survey design to talking through results.gt; Inspire customers to see Attest as an invaluable tool to use in their day to day activity, empowering them to use Attest more broadly throughout their business.gt; Pay close attention to customer interactions and outputs and look for ways to improve and optimise the experience of our customers.gt; Design and produce consumer research training sessions for customers to enhance both their knowledge and experience with Attest.gt; Work with other teams across Attest to provide insight, input and guidance on, amongst other things, product development and marketing content.We’d love to hear from you if
gt; You have worked 3+years in a consumer research related role, in a customer facing capacity. This may have been in an agency, on client side or in a SaaS environment.gt; You are energised by working with other people and creating cohesion in working towards shared goals.gt; You enjoy working in cross-functional and integrated ways - recognising the value of the entirety of an organisation.gt; You are curious and possess critical rigour in your way of thinking. You as thoughtful questions, and are naturally able to develop solutions from a position of insight and knowledge.gt; You are someone who enjoys working with data and are comfortable being led by the objectivity it brings.gt; You are a confident and thoughtful communicator, able to adapt your style to different audiences.In return, we’ll give you
Our benefits and perks are designed with a focus on the wellbeing, engagement, and growth of our Attesters. In addition to the below overview, we publish details on all benefits available, including location-specific benefits, openly and transparently on our Notion pages.
gt; A competitive salary- that fairly recognises your experien