About Us:
Viva Wallet provides innovative acquiring and issuing services to business of all sizes based on their individual needs. Originally founded in 2010 we have a presence throughout Europe, including in the UK, Belgium, France, Romania, Greece, Spain, Italy, Cyprus, Germany, Finland and Austria. We are an entirely cloud-based licensed e-money institution for the provision of payment services in the countries of the European Economic Area, a Principal member of MasterCard and Visa for issuing and acquiring services, and a partner to leading global companies, such as Microsoft and AllPay.
Overview:
Due to recent growth we are currently looking for an experienced and well-organised Sales Support Coordinator to join our Customer Service Operations team and become the point of reference for colleagues and customers alike, by retaining and updating schedules and providing feedback, documentation and information.
The Sales Support Coordinator will play a crucial role at Viva Wallet, facilitating the wider teams activities so as to maximse the performance and long-term capabilities of the company. The successful candidate will be an ambassador for both the company and the Viva Wallet brand, ensuring that we always go above and beyond to meet the needs of all customers, both internal and external.
Key Responsibilities:
- Deliver timely, accurate and professional customer service to all customers by email, chat, or phone, documenting all information on customer interaction system according to standard operating procedures;
- Assist our sales teams across Europe, providing them with information for sales-oriented issues and also research and resolve issues reported for our sales applications.
- Handle merchants’ card terminal subscriptions and provide necessary information to them, if needed;
- Be responsible for VW debit card and card terminal orders' management, exerting attention to detail in both Dynamics CRM amp; ERP;
- Issue invoices and credit notes for card terminal orders in Dynamics ERP;
- Assist company’s logistics departments in mid-senior issues;
- Communicate with third party logistics partners in order to ensure that dispatching process is followed uninterrupted;
- Managing the local office stock of terminals and viva wallet cards and assign stock to field sales when it is needed;
- Any other tasks as required by the Senior Management of the company
Requirements
Experience amp; Qualifications:
- At least one years’ experience working in a high-volume sales support environment;
- Experience of working with relevant computer programs (i.e. Microsoft packages), as well as multiple communication channels, including telephone, email and webchat systems;
- ERP experience would be considered an asset;
- A proven track record of meeting and exceeding targets and adding value
Personal Profile:
- Excellent written and verbal communication skills and a sound commercial acumen;
- Strong stakeholder engagement skills and the ability to interact confidently and professionally with a wide variety of people at all levels;
- Strong problem solving skills;
- The ability to work independently and to use own initiative;
- Excellent organisational skills and attention to detail;
- A passionate, tenacious and enthusiastic approach to work;
- A true team player who takes pride in their work and is committed to the future success of Viva Wallet.com Ltd.
Benefits
- Genuine career development opportunities;
- Company pension scheme;
- 22 days annual leave;
- Free gym membership