Leading global brands and social platforms trust Crisp for Social Media Safety, safeguarding their share price and reputation by guaranteeing they are always the first to know. Which means they are always the first to act.
As a Principal Account Manager you will be responsible for leading the day to day engagement with our most prestigious customers - the majority of which are leaders in their respective sectors.
A successful candidate will be the key link between Crisp and one or more of our Strategic Accounts. They will be responsible for the smooth running of the strategic account; understanding both current customer challenges, and anticipating the future ones. Ensuring that Crisp teams are continually supporting our customers through our unique set of Early Warning Intelligence Services - preventing the next customer crisis, ensuring customer orientated continual improvement of Operations and improvements in AI via our intelligence services.
We provide a wide variety of services across all major customer geographies, operating side by side with our customer’s teams, bringing the best of our Technology amp; AI Platform combined with our Human Threat Intelligence teams to solve our customers most urgent challenges. We are regularly the first partner that they turn to for urgent or new challenges facing their Brand, Users, or Commercial partners. We provide these services 24x7x365 across all of our customers working at the dynamic pace of the internet itself.
This opportunity enables a successful candidate to be at the forefront of protecting social media companies on a daily basis - through the successful management of our services to our world leading social media customers.
In the role of the Principal Account Manager you will be responsible for:
Strategy Development and Implementation
Active Commercial Management
In response to COVID -19, these roles will be work-from-home full time until at least mid-2021. Applicants therefore must be in a position to work from their home and have a secure workstation appropriate for home working for an extended period.
In order to be successful in this role you will need:
Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.
We offer an excellent salary and benefits package which includes:
33 days holiday including Bank Holidays
Life Insurance Cover
Healthcare Cash Plan
An attractive pension / 401k retirement plan scheme
Cycle to Work Scheme
Employees perks with freebies, discounts, rewards and more
Subsidised gym membership
Crisp provides 24/7/365 early-warning risk intelligence as a service for leading brands, global enterprises and social media platforms, providing customers with a real-time risk defence, and with intelligence and compliance solutions guaranteed to ensure our customers are always the first to know and act. These risks can take many forms, including activist attacks, hate speech, threats, fake news, false rumours, illegal content, compliance failures and many more. Fuelled by the increased popularity of closed social media groups and messaging apps, this harmful content can now spread virally, at scale before it reaches mainstream media channels.
The relentless focus on helping to create a digital world that is safe for everyone has been Crisp’s mission from day one. Today that passion extends to working with leading brands, global enterprises and social media platforms.
'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.