Head of Ecommerce Trading, NE Europe - Lookfantastic
The Hut Group, United Kingdom

About The Hut Group:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About the Division:

Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. To enable us to do this we have offices across the UK, Europe, America and Australia filled with passionate beauty fanatics who are committed to delivering rapid growth in this exciting industry. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 Online.

About the Role:

Reporting in to GM, the Head of Ecommerce Trading will be responsible for the delivery of the Pamp;L performance for the territory, ensuring all localised sites across NE Europe are optimised and performing to commercial target.

Key responsibilities will include:

• Leading a team of Ecommerce managers and executives across the territory, providing strategic guidance across all localised sites to ensure performance to target
• Ensuring all key trading moments are well planned and executed with a 360-market activation plan, clearly phased targets by day and collaboratively built with the buying, merchandising and marketing functions.
• Working with the global trading and buying teams to drive improvements to conversion and other basket metrics
• Developing ways in which we can maximise both sales and profitability considering all elements of the Pamp;L.
• Driving continuous improvements of the onsite customer journey by working alongside other departments including but not limited to merchandising, creative, buying and supply chain
• Working closely with the marketing team on innovative ways to drive incremental revenue and support them to optimise marketing activity and spend by country.
• Continually working on strategies to improve our new customer acquisition levels, while also improving the CLTV of these new customers
• Oversee daily reporting on territory performance including a top line overview, KPI analysis, marketing channel level detail, brand level detail and key actions to drive performance.

Requirements

• 5 years + experience in ecommerce management or online merchandising
• Experience in working in online retail across European territories - language skills beneficial but not a requirement
• Experience in managing substantial budgets or ownership of a Pamp;L
• Proficient in working with data and reporting back to the business at all levels of stakeholder
• Proven leader of people - able to lead and develop a team
• Ability to optimise site performance to drive commercial results, across multiple localised sites

Benefits

• Competitive salary
• Company bonus scheme
• Company pension scheme
• On-site Doctor
• Employee discounts

Job Rewards and Benefits