Customer Service Advisor FTC 12 months
Toyota Financial Services, KINTO and KINTO JOIN, United Kingdom

This role is for KINTO UK Limited, KINTO is part of the Toyota Group and supported by the HR team at Toyota Financial Services (UK) PLC.

WHAT WE DO

KINTO UK Ltd has been providing flexible fleet management solutions to Corporate, Government and Non-profit sector clients throughout the UK for more than 50 years and has grown to become one of the UK’s leading fleet management companies.

PURPOSE OF THE ROLE

Responsible for building and maintaining effective client relationships and delivering the lead in customer experience. Effective communication with internal teams is essential in exceeding our client expectations and customer satisfaction measured through our net promoter and customer satisfaction scores.

To pro-actively monitor and manage all vehicles off road (VOR) as well as having close regular dialogue with garages so that each vehicle is repaired and reunited with its driver as quickly as possible.

To ensure that all key stages in the repair cycle are proactively managed, from the moment the vehicle is booked in, through to work completion and vehicle return, while remaining in close contact with our technical or accident teams to quickly resolve any potential hold-ups

. JOB ROLE AND RESPONSIBILITIES:

• Provide a point of contact for a range of customer queries via telephone and email
• Pro-actively monitor and manage Downtime on KINTO Fleet vehicles during service, maintenance and repair work.
• Liaise with internal departments and external partners to resolve customer queries in an effective and efficient manner
• Ensuring compliance and security procedures are adhered to.
• Adhere to client SLA’s and KPI’s

Requirements

Skills and Experience required:

• Strong customer focus, first time resolution
• Effective complaint handling
• Organised to manage own workload
• Problem solving, solutions focused
• Self-motivated with enthusiasm to succeed
• Excellent call amp; email quality

Style and Culture fit:

• An experienced Individual capable of delivering first time resolution using defined processes and own initiative.
• Effective communicator and team player
• Motivated to deliver consistent high levels of service

Benefits

• Bonus earnings
• A great contributory pension scheme
• 25 days holiday + 8 days bank holiday which increases with length of service
• Discounts of lots of different retails
• This is a fixed term contract for 12 months covering maternity leave

Job Rewards and Benefits