This role is for KINTO UK Limited, KINTO is part of the Toyota Group and supported by the HR team at Toyota Financial Services (UK) PLC.
PURPOSE OF THE ROLE
The IS Service Desk is responsible for assisting all members of the Kinto community with problems relating to their use of IT or Requests for Change to IT systems. This a full time role, on a fixed term contract for 12 months.
This role operates as part of the Service Desk team based in Portsmouth. As well as resolving tickets logged through the Service Desk Management System you will also provide phone support to all members of the Kinto community where required. The desk run a rotating shift pattern between the hours of 8am and 6pm Monday to Friday and the Team covers occasional out of hours Maintenance activities. (37.5 hours per week)
You will also be assisting the Service Desk team with the delivery of a wide range of projects as we further develop the KINTO IT estate.
TO BE SUCCESSFUL YOU WILL:
- Have some experience of working in a support capacity and a very clear understanding of working within information technology
- Be able to work comfortably with 1st line and 2nd line responsibilities
- Clearly demonstrate a customer service mind set and ethos through providing user satisfaction and driving a first class service with the team
- Have competent experience Windows 10 Operating system
- Have good experience of mobile device management and supporting a fleet of corporate devices such as Android Phones iPhones, ipads and Android tablets
- Demonstrate excellent knowledge of Active Directory and Exchange; general administration of users’ accounts and mailboxes
- Demonstrate the ability to communicate clearly, accurately and patiently, at different levels of staff up to the CEO, both verbally and in writing.
- Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands.
- Work effectively in a team environment where the sharing of knowledge is essential. He/she must be able to provide accurate information to all levels of the management
- Have the ability to work with minimal supervision
Requirements
- Managing support queues to service desk standard
- Resolve incidents/problems with PCs, laptops, mobile devices, network and telecoms infrastructure
- Contribute to knowledge base for both colleagues and end users
- Escalate to 2nd,3rd line and 3rd parties as required
- Maintain good working relationships with other members of the IT team and across the KINTO organisation as well as with 3rd parties/vendors to ensure delivery of quality service
- Undertake administrative processes and procedures ensuring that they are followed accurately, diligently and are completed efficiently with minimal supervision
- Ensure user compliance with corporate, IT and security policies
- Identify opportunities for improvement and make recommendations to line management
- Review and contribute to projects throughout their life cycle where necessary
Skills and Experience required:
- Strong customer focus, first time resolution
- Organised to manage own workload
- Problem solving, solutions focused
- Self-motivated with enthusiasm to succeed
Benefits
- Salary up to 19,000 per annum
- Bonus earnings
- A great contributory pension scheme
- 25 days holiday + 8 days bank holiday which increases with length of service
- Discounts of lots of different retails