Bigtincan is an AI-powered Sales Enablement Automation Platform that adapts to your sales process, delivering the right content for selling, training, and coaching at scale for all your teams and across all devices.
Since our inception in 2011, Bigtincan has grown into a global company headquartered in Waltham, Massachusetts with offices in London and Sydney, Australia. We’ve partnered with Apple, ATamp;T, and other technology leaders and are used by the largest, most successful companies in the world such as, Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award winning platform is recognized by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.
RequirementsRequirements
The Support Engineer is a position with responsibilities that align with Bigtincan’s Customer Support organization. The successful candidate for this position will have a wide range of industry, technology, and support acumen along with a strong mobility solutions and administrator background. The candidate should have deep experience in either pre-sales or post-sales engineering for a VAR or SasS platform. The Support Engineer will work closely to support customers, Bigtincan sales, business development, and product engineering teams.
Primary responsibilities include supporting the Bigtincan application platform with strong abilities to diagnose and solve customer issues including application and network issues. The Support Engineer will also assist with authentication and CRM integration projects. The candidate should be very knowledgeable in Mac/Windows/Linux administration. The candidate should have excellent verbal and written skills and comfortable interacting with customers of all abilities.
In addition, the Support Engineer should be able to or have the following:
Desired Qualifications :
Benefits
Bigtincan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.