Seller Central Administrator
AT Global, United Kingdom
Job Description
Remote: GMT +/- 1
We are looking for a methodical and action orientated Seller Central Administrator to join our team.
Are you the type of person who doesn’t take no for an answer? Ensuring that issues get resolved as quickly as possible requires great perseverance and is essential when managing product cases. Do you need to take great pride in your attention to detail, performing tasks frequently without allowing quality to slip? You will be in charge of our product information contained in CSV files, when we need to make changes immediate action is critical, but so is ensuring that we don’t make mistakes, missing decimal points can have a big impact!
You enjoy responsibility and want to be an integral part of the marketing team, supporting product initiatives and organising product information.
You are excited about working in a semi-start-up, setting, streamlining and identifying process improvement opportunities and pioneering new ways to do things --- Then this is the role for you!
If you’d like to join a company that has doubled in revenue and size each year for four years in a row, with a flat hierarchy, an idea meritocracy as their North star to make decisions and belonging to the top 10 Amazon seller companies in the world, then let’s look at what we will have achieved together a year from now:
A year after
You are super proud to be working for a $300-million-a-year company, selling 100’s of products simultaneously and providing value to millions of happy customers worldwide.
Here’s what happened in your first year
- You have used your proactive attitude to develop and nurture a positive relationship with our third party e-commerce partner, Amazon to ensure our top voted product reviews are positive representations of our online product listings.
- Your organised and systematic approach have enabled you to populate all new product listings ahead of their launch so that when stock arrives we are able to launch at the click of a button!
- You have developed a sound product knowledge which enables you to spot issues with product listings within 24 hours and have taken immediate action towards resolving the issue; Hijackers, Listings going down, Unwanted listing contributions etc.
- You have raised and responded to cases with Amazon within agreed KPI metrics to get listings back up, undo changes made by or to allow us to make desired changes to the listings.
- You have supported the collection of information such as invoices, order IDs and packing pictures to aid Amazon case resolution.
- You have successfully monitored seller central for Amazon notifications, spotting and resolving within the agreed 24-48 hour SLA.
- Your administrative and analytical focus has enabled you to maintain operational reports and listings to effectively identify and manage ‘breakeven price’ tabs, storage fees, landed costs and launch price.
What you'll do:
- You will work alongside the Amazon account manager to grow and manage both Amazon Vendor and Amazon market place.
- You will work closely with the Sales and Marketing team to achieve online sales targets whilst optimising profit margins
- You will work to maintain product listings and live site content across the platform, responding to Hijackers, creating cases on Amazon.
- You will ensure all new products are prepped and ready to launch on the Amazon site.
- You will work diligently to ensure product Upvoting occurs.
- You will support the critical review process and QC teams with product information as required.
- You will monitor competitor activity to ensure that products can compete competitively in terms of pricing and performance.
- You will regularly update system and B2B reporting metrics.
Requirements
- You have prior experience working within a B2B customer service /contact center environment, voice support is highly desirable.
- You are technically (Computers amp; Internet) savvy. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
- You are passionate about e-commerce and its retail platforms.
- You are able to follow specific detailed process steps.
- You have process improvement awareness and experience.
- You are strong in prioritization and time management skills, with a high degree of flexibility amp; comfortable dealing with ambiguous situations.
- You possess the ability to embrace constant change with flexibility and good grace.
- You are able to demonstrate the appropriate sense of urgency and adaptability in response to changing business needs.
- You are an open and effective communicator.
- You have excellent oral and written English communication skills.
- You are naturally inquisitive and have a proactive mindset.
- Experience in Amazon or