Complaints Co-Ordinator - Cirencester, UK
Corin, United Kingdom
Job Description
Corin is seeking a Complaints Co-ordinator to ensure that all Regulatory amp; Quality Assurance requirements are routinely met with regards to:
- The timely review, investigation and reporting of product related issues and to monitor trending information from a variety of sources, to pre-empt potential issues.
- Post-Marketing Surveillance activities.
Corin is a medical device business with innovative robotically assisted platforms for joint replacement surgery. Corin offers a unique combination of clinically proven hip amp; knee solutions and world leading technologies, our OMNIBotics amp; OPS systems utilize intelligent instrumentation to give surgeons the ability to perform patient-specific procedures with high accuracy, with more consistent results and improved recovery rates.
This role will be based at our head office in Cirencester.
The key responsibilities of the Complaints Co-ordinator are to:
- Provide a first point of contact for complaints and feedback (PER) received into Corin UK
- Responsible for making initial triage assessment of complaints and assessing initial risk and severity.
- Evaluate that information received is sufficiently detailed and request and obtain additional details where incomplete.
- Coordinate feedback per established procedure and forward to the appropriate persons/groups to manage
- Transfer of data onto Corin Vigilance System on Q-Pulse (as required).
- Coordinate Root Cause Investigation activities on a site level as required.
- Support customer response activities in collaboration with Vigilance Manager.
- Process and close the PER/Complaints files.
- Ensure timely MDR reporting and closures of complaints
- Provide weekly reports on feedback progress.
- Support continuous process improvement.
- Provide support in PMS activities regarding complaints and vigilance feedback
Requirements
The ideal Complaints Co-ordinator will have
- Previous experience of managing feedback and complaints in medical device, healthcare or pharma industry
- A degree in any discipline
- Good written and verbal communication skills.
- Ability to work on own initiative.
- Ability to collaborative with cross-functional team members
- Ability to perform to work under pressure.
- Good time management and organizational skills.
- Professional approach to work.
Benefits
You will receive a competitive salary and annual bonus as well as;
- 25 days holiday plus bank holidays.
- Excellent pension up to 9.7% provided by Corin when you contribute 4%
- Life assurance (6x basic salary).
- Private medical insurance with BUPA for you and your family.
- Subsidised canteen and gym membership.
- Free car parking - close to Swindon, A419, Cheltenham, Gloucester and Stroud.
- Friendly and collaborative working environment
Corin is an equal opportunity employer. Qualified applicants are considered without regard to age, gender, race, creed, colour, national origin, ancestry, marital status, sexual orientation, gender identity, disability, veteran status.