Post Room Manager
The Hut Group, United Kingdom

Post Room Manager

Location: ICON, Altrincham, WA15 0PS

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader. Our culture is fast-paced and ambitious we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.

As the Post Room Manager you will support the Facilities Manager to operate the consolidated Post Room services for the ICON complex, delivering excellent customer-friendly service, which provides an efficient, pro-active and cost-competitive service to the occupiers with a strong focus on exceptional service delivery. As Post Room Manager you will implement and deliver and a quality postal and logistic service with impeccable attention to detail.

Responsibilities

• Manage all post room operatives on a daily basis including operational and welfare issues.
• Be responsible for the professional conduct amp; development of his/her Post Room Operatives.
• Ensure that all post room operatives are correctly trained on all procedures and equipment.
• Manage the receiving, sorting and distributing of incoming and outgoing Royal Mail and courier related items in good time.
• Manage the online Royal Mail Business Account.
• Effectively deal with enquiries from the colleagues, both face to face and on the telephone
• Book and receipt all courier items.
• Manage the processing and tracking of items.
• Ensure franking procedures are carried out correctly.
• Manage the internal areas of the post room so that it is a safe hazard free environment for post room operatives to conduct their daily duties.
• Oversee and manage the external area outside the post room entry door and ensure that all goods are delivered promptly to colleagues and that any items to be picked up for colleagues are removed in good time.
• Ensure all post room staff are trained and multi tasked to work in all areas of the service
• Maintain inventory and order postal supplies and products as assigned

Requirements

• Good literacy and numeracy skills.

• Excellent communication and interpersonal skills

• Experience of working in a busy Post Room environment and understand the risks and tasks involved

• Ability to plan ahead.

• Able to prioritize work and manage their own time and work under pressure

• Ability to work on own initiative.

• Highly responsive and proactive, able to drive forward tasks from start to finish

• ‘Can do’ attitude

• Good level of computer literacy and knowledge of MS Office packages.

• Full UK Driving license

Benefits

What we offer:

• Company pension scheme
• Employee discounts
• Competitive salary
  
  

Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse amp; inclusive environment and hence welcomes applications from all sections of the community.

Job Rewards and Benefits