Manager, Customer Success, UK
InfoSum, United Kingdom
Job Description
InfoSum unlocks data’s limitless potential. Using patented, privacy-first technology, InfoSum connects customer records between and amongst companies, without ever sharing data. Customers across financial services, content distribution, connected television, eCommerce, gaming, and entertainment all trust InfoSum to seamlessly and compliantly connect their customer data to other partners through privacy-safe, permissioned, data networks.
There are many applications for InfoSum’s technology, including standard ‘data-onboarding’ to much more sophisticated use cases that allow for the creation of owned identity platforms, the development of new data and advertising products, and the formation of entirely new marketplaces.
InfoSum was founded in 2015. The company has multiple patents, protecting its invention of the ‘non-movement of data.’ InfoSum is based in the US and UK, with offices, and customers across Europe and North America. The company is poised for exponential growth in 2021, with a fresh $15MM Series A investment, and a rapidly expanding client base.
We are seeking a highly detailed, thoughtful, and confident Manager of Customer Success to manage and grow key accounts. You will work with our client’s engineering, product operations, and commercial teams to understand and implement an ever growing set of use cases leveraging InfoSum’s platform.
The ideal candidate is commercially astute, data-driven, execution focused, detail-oriented and able to direct and manage sophisticated clients to ensure they receive the highest value from our platform.
In this role you will:
- Lead the day-to-day relationship of the account(s) and collaborate with InfoSum’s commercial and technical teams to identify additional revenue opportunities and effectively meet and exceed account revenue growth goals.
- Run regular meetings, project plans and smoothly on-board new opportunities working with cross-functional teams.
- Understand, document and present complex data/identity solutions leveraging the InfoSum platform and the clients data/identity assets.
Responsibilities:
- Drive day-to-day interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to client by providing actionable recommendations
- Track performance and success of platform use to ensure we are driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for the account and each of its multiple use cases
- Plan and execute QBRs
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Respond effectively to client RFP’s/RFI’s
Requirements
- Minimum 5+ years experience in a client facing role working with both small and large enterprise-sized accounts
- Strong understanding of how data and identity is activated in the media supply chain/martech ecosystem, and related applications and tech stacks
- Experience in people management and development
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- A collaborative team player with a willingness to support other team members
- Ability to work and communicate seamlessly in person and remotely
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that pitches in as needed in a fast moving startup environment
- Experience working internationally and in multiple time zones
Benefits
You will receive a competitive salary, 8% pension contribution, private health care and the opportunity to receive share options. Like most tech businesses, we are fully remote and intend to remain that way until social distancing measures are over in the UK. When things get back to normal, this role can either be based in our Basingstoke HQ, our London office or work predominantly from home, however, there will be an expectation to travel to our Basingstoke office on a regular basis.