Account Manager Job in United Kingdom
Tillo , United Kingdom

Tillo is a global SaaS platform making it super simple for reward, incentive and perks businesses to get gift cards. As the original industry innovators, we used our world-class, agile technology to really shake up the gift card market, pioneering innovation and boosting investment, but we’re not done yet! We have big ambitions and are on an exciting journey as we seek to power the entire incentive and perk industry globally with our infrastructure. We’re now seeking an Account Manager to help propel us to the next level

The role of Account Manager at Tillo is crucial to our success by providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest corporates in the UK, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service.

Main duties and areas of responsibility:

• Finding opportunities to grow accounts with a focus on revenue
• Supporting existing customers and ensuring they always receive the highest level of customer service
• Offering additional services that are relevant and of interest to customers
• Working as a link between our technical teams and customers
• Providing feedback from customers and ensuring it is picked up internally by the right people
• Administration and use of various platforms and systems

Requirements

• Previous Account Management experience in a B2B role
• Proven track record of account growth
• Able to build strong working relationships both internally and externally
• Excellent communication skills and ability to confidently present both virtually and face to face
• Previous experience in a SaaS environment or a desire to work within it
• Confident with technology, terminology and translating complex ideas
• Negotiation skills
• Analytical mindset with confident data analysis skills
• Commercially minded - confident liaising at all levels
• Flexible and able to multitask
• Excellent attention to detail
• Self-motivated
• Highly organised and process driven

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team though and love working collaboratively, whether at our fantastic head office in Hove or remotely (we’ve always offered a level of remote working and the current climate has proven just how production and resourceful we are!). The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. However, we completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Designated Shares Options for all employees
• 26 days annual leave plus Bank Holidays
• Bespoke training and development with each employee having their own training budget
• Monthly company lunches
• Quarterly away days where we do everything from helping local charities to traditional team building activities
• Quarterly staff engagement surveys - to listen and act on the employee voice
• Monthly wellbeing events
• Retail discounts
• Well stocked drinks fridge and snack cupboards
• Cycle to work scheme
• Raising money for a charity outside of work? We’ll match whatever you raise with our charitable matching contribution

If you’d like to learn more please contact our Head of People - Briony Robertson at

No agencies please. Tillo does not accept speculative CV’s. We will only review CV’s sent in application for an advertised role. Any speculative CV’s received will be treated as the property of Tillo and any Terms and Conditions associated with use of the CV’s will be considered null and void.