Contact Centre Agent
Camelot Group, United Kingdom
Job Description
There is no other contact centre where you get to come to work every day and change lives. You could be the voice at the end of the phone to confirm a player's multi million pound win, AND work for an AMAZING team whose efforts make an incredible difference to communities and good causes across the nation.
Our contact centre is open from 8am 8pm Monday to Saturday and 9am 5pm on Sundays. You will need to be able to commit to a 37 hour working week on a rota basis which will include some evenings and weekends.
A Place To Be You
We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.
We have continued recruiting throughout COVID-19 and have been successfully conducting interviews and onboarding new starters virtually since March. This has meant that we have been able to keep our people as safe as possible.
How you'll make a difference
- Handle all inbound calls from our players and retailers. You could be the one who tells our players they won life changing amounts of money or help a retailer ensure their terminal is up and running and ready for business.
- Where necessary, refer issues to relevant internal /external department using correct escalation procedures
- You understand our games, initiatives and keep up to date with any changes! (Training will be provided don’t worry)
- Act as an ambassador for Camelot, using knowledge of the organisation and our offerings to promote Camelot in a positive way at any given opportunity
What you'll bring to the table
- You’re passionate about customer service
- You're confident being on the phone
- Excellent attention to detail and accuracy
- Accurate and efficient keyboard skills in order to utilise Camelot sales and CRM systems
- Proficient with Microsoft Office applications (Word, Excel, PowerPoint amp; Outlook)
- Excellent communication skills
What we’ll give you
We look after our people. There’s a competitive bonus and benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover, access to dental schemes, eye care rebates, your annual flu shot, 50% off your annual gym membership, we’ll even give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.
We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Weeks throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.
Why work at Camelot?
Camelot is the home of The National Lottery. We currently turnover in excess of 7 billion per year through our retail and digital channels and we do this with a workforce of just over 1,000 people - this means that every one of us has a part to play and make a difference.
Camelot changes lives for the better - not just for the many millionaire winners we create but with the 30 million a week we raise to thousands of good cause projects across the UK.
On top of this, we placed 35th in the Sunday Times Best 100 Mid Companies 2020.
National-lottery.co.uk is one of the UK’s top e-commerce sites - this is measured by web traffic and we have more than 11 million registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.
Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials