Technical Operations Associate
Faculty, United Kingdom

The Role

You’ll be the Technical Operations Associate working closely with cross-functional teams and stakeholders to provide front-line support and technical services to our 120 employees (and growing) in order to facilitate a smooth and secure running of our business. You will be instrumental in providing seamless internal technical services to the rest of the business to ensure any issues are resolved quickly and creatively.

This role is a great hands-on opportunity for someone looking to make a real impact at Faculty. You’ll be contributing to Technical Operations achieving a minimal touch end-user experience around software, systems and processes that promote high user productivity and ease of use with the least disruption. As part of this, we are working towards a fully integrated and managed business system that incorporates high-class technical and security architectural models that will ensure Faculty remains operating safely through a secure-by-design approach.

You’ll be enhancing and increasing our internal technical services offering across the organisation to become the leaders in Technical Operations for AI. You will be expected to contribute to long-term strategic projects, but also working independently, autonomously and with strong initiative to come to the best thought-driven decisions.

Who We Are

Faculty is an applied AI company that helps organisations who have the scale, data, and foresight to adopt AI into their business. We’re helping make AI real across society by providing a unique combination of strategy, software and skills to our customers: everything needed to successfully create value from AI. Founder-led and with over 80 PhDs, we’re a team of specialists with experience across healthcare, finance, government, retail, engineering, construction and a host of other sectors.

We believe that AI should be trustworthy, impactful and beneficial across society. Those principles have shaped our work with more than 230 organisations across the public and private sectors as we help them use AI to act faster, make better decisions and understand more deeply. Thanks to our dedicated AI safety research programme, we’re constantly refining our systems to make AI safer, more secure and more reliable.

Requirements

Your Responsibilities

Our Technical Operations team has a strong role in the functioning of Faculty’s operations. The directional push towards a fully integrated, seamless and minimal touch business system with a key focus on enhancing team productivity and awareness is fundamental to achieving Operations overall mission.

We’re a rapidly growing organisation, so roles are dynamic and subject to change. Your role will evolve alongside business needs, but you can expect your key responsibilities to include:

• Troubleshoot, escalate and resolve frontline support and issues with hardware, software, applications.
• Assist with inventory, auditing, reporting, and managing technical equipment and hardware.
• Support and administer our SaaS applications portfolio including Google Workspace, Slack, 1Password, GitLab, Office365 (low usage) and other tools.
• Work closely with cross-functional stakeholders on technical and security initiatives and projects like SSO implementations, network-based access control and advanced device security enhancements.
• Support and administer our device management and endpoint security solutions.
• Assist with user lifecycle management including complete on and offboarding processes.
• Create and maintain technical documentation and self-help guidance.
• Help implement people-centric policies, procedures and best practice around tech and security operations.

Benefits

• Unlimited holidays
• Genuinely flexible working
• Yoga twice a week.
• Breakfast, fruit, drinks and snacks for office-based employees
• Cycle to work scheme.
• Sanctus mental health coaching

We are not able to sponsor this role, so please only apply if you have the right to work in the UK full time.

We know that we can’t make AI real if our people don’t reflect the real diversity of society. More importantly, discrimination of any kind doesn’t align with our ethics. With that in mind, we welcome applications from all ages, genders, identities, races, ethnicities, sexual orientations, and backgrounds.

We also know that equality and inclusion go beyond the hiring process, so we work hard to make Faculty a comfortable, safe and supportive environment for everyone.

Job Rewards and Benefits