Installation Planning Coordinator
Selecta, United Kingdom
Job Description
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Installation Planning Coordinator to join our team and manage the day-to-day planning of the Installation Schedule, including Installations, Decommissions and all Machine Moves.
We are open to this role being remote with frequent travel, as such we have advertised the same single role in numerous locations.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities
- Process all MSO’s received from Sales, and input onto the PDI Schedule, in date order.
- Process all site surveys, adding any amendments to the installation schedule.
- Planning the disposal of machines from Warehouse, obtaining authorization, coordinating with Warehouse operatives and external scrap company.
- Manage the installs planning inbox, and answering all queries within a timely manner.
- Plan, schedule and liaise with external Logistics.
- Participate in planning and decision making in line with the Great Start.
- Proactively identify any potential issues, overcoming them calmly and professionally resulting in successful resolutions.
- First point of contact for installation engineers, when out in the field. Deal with any issues, by bringing them to a satisfactory and positive conclusion immediately. (If necessary, escalating these to management in a timely manner).
- Ensure personal KPI’s are met or exceeded.
- Work collaboratively with all of the service department to ensure the overall needs of the department are met by sharing knowledge and resource, where appropriate.
- Work closely with other departments to ensure alignment and a smooth experience for our customers.
- Complete all reporting requirements accurately and on time.
- Ensure compliance with all Health and Safety requirements along with compliance with all EVL policies and procedures.
- Perform additional duties as assigned by senior and/or executive leadership teams.
Requirements
- Hold high standards and high expectations of self and others.
- Ability to communicate effectively and professionally both internally and externally.
- Great attention to detail.
- A desire to deliver exceptional customer service.
- Pride taken in appearance and presentation.
- An appetite to continually learn and develop own knowledge and skill set.
- The ability to think ‘outside the box’.
- The ability to proactively identify and deliver solutions as opposed to focusing on ‘problems’.
- A self-starter who can work unsupervised using own initiative.
- The awareness to know when to ask for input or help from peers or management.
- The ability to demonstrate exemplary adherence to both the company mission, vision and values.
- The ability to work well under pressure and to remain calm and thrive in a fast paced environment.
Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.