What you’ll do
These are exciting times at MMT Digital. We’ve got some big growth plans, so we’re looking for an experienced Client Director to head up a new Centre of Excellence and an exciting portfolio of Enterprise-level client accounts.
This is a Senior Management role which has full accountability for Client Services, Business Development and Commercial Performance within their Centre of Excellence (CoE).
As a role with significant commercial responsibility, its success will rely on creating a strong account management and governance structure within the CoE as well as working in partnership with a Technical Director to put the efficacy of technology at the heart of our clients’ businesses.
You’ll have the opportunity to work alongside some of the industry’s best Account Directors, Project Managers and Senior Technical Leads. You'll also be identifying and seizing opportunities for MMT Digital and MSQ Group.
As a Senior leader within the Client Services Team, you’ll ultimately be reporting into the Head of Client Services at MMT Digital.
Business Development (Existing Clients amp; Supporting New Business)
- Accountable for delivering the Existing Business revenue target for the CoE
- Accountable for account planning and developing strategies with Account Directors to grow year on year Existing Business revenue for the CoE
- Works with the New Business team to achieve the new business revenue target for the CoE
- Assembles an effective subset of the Account Management Team to work alongside New Business on pitches and proposals
- Responsible for a smooth transition of the client relationship from New Business to Delivery
- Works with the Director of Growth to develop and continuously improve specialist go to market, pitch and proposal strategies for the CoE
Commercial Management
- Yearly, quarterly and monthly forecasting and revenue profiling and profitability for the CoE
- Holding Account Directors to account for the performance of their revenue, profitability and forecasting
- Managing day rates with profitability in mind to reach MMT Digital’s target EBIT margin
- Works closely with the Technical Director and Operations Lead to ensure technical quality and efficient resource utilisation respectively to manage the profitability of the CoE
- Works with the HoCSD and MD to develop specialist contractual and pricing models for the CoE
- Managing contract negotiation and agreeing remuneration with clients
- Resolving major billing conflicts with client and works with Head of Finance to manage WIP balance
- Reporting commercial performance of the CoE to Exec Level and delivering against business-wide KPIs in line with the one-year plan
Client Services
- Accountable for monitoring and improving overall client satisfaction for the CoE
- Owns and develops strong relationships with senior client-side stakeholders up to Exec Level
- Responsible for quarterly reviews with clients within the CoE portfolio
- Ultimate responsibility for managing and successfully resolving client escalations for their CoE
- Understands client business objectives and ensures clients recognise the value MMT Digital delivers to transform their business performance
- Leverages MSQ capabilities to improve the effectiveness of solutions for existing clients
Line Management
- Development of direct reports: monthly catch ups, monitor employee engagement through catch ups, feedback and goal setting
- Wellbeing: Sickness recording, ensuring individuals are taking holidays
- Finance: Responsible for managing budgets, carrying out salary reviews
- Department development: Inputting into departmental roadmaps
- Involvement in recruitment and onboarding processes for the department
- Actively looking for ways to improve people processes with the support of the HR team
- Involvement with complex people challenges
- Attend HR training sessions and work with HR to understand policies and how best to support direct reports
What you’ll bring
In order to flourish in this role, you’ll need the following:
- Extensive experience as a Client Service Director/Manager, Account Director or Managing Director with a track record of growing profitable revenue
- Experience managing and forecasting numbers
- Strong commercial acumen
- Able to negotiate strongly with clients
- Strong management and leadership skills
- To be capable of building strong relationships with anyone in our business
- A proactive strategic thinker, with a curiosity to continuously improve their Centre of Excellence
- Resilient, with the abil