Warehouse Planning, Stock and Administration Manager
MADE.COM, United Kingdom

Job Title: Warehouse Planning, Stock and Administration Manager

Department/Group: Logistics

Line Manager: Warehouse General Manager

Location: London Gateway, Essex

Contract Type: Permanent

Travel Required: Occasional, to London and Ipswich

At MADE.COM we believe that everyone should have access to great design. So, we’ve taken a unique approach to making and selling furniture - no middlemen, no agents or importers and no high street stores. Instead we work directly with designers and manufacturers so we can offer high-end furniture at great prices.

It’s not an easy task it takes a creative and dedicated team to make it happen where everyone has an important part to play. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself. It’s a place where all ideas are listened to, where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

Requirements

As a member of the management team at MADE’s UK furniture warehouse base in Essex, this role is responsible for coordinating all aspects of site development planning, the control of stock and the performance of the Administration function. They will also provide cover for the GM when required.

Coordinate site development planning

• Work with other members of the warehouse management team to identify opportunities to improve site performance
• Scope the options and build business cases and then agree priorities
• Build an annual development timetable with dates and benefits and take responsibility for their successful delivery
• Create a development program coordinating, identifying input required from around the business
• Support the site improvement activities with appropriate analysis
• Ensure the program of activities are delivered on plan

Company-wide projects

• Evaluate the impact of requests from other areas of the business and advise the GM, with recommendations on how the site can support and engage
• Own the warehouse delivery of these projects as part of the site development plans

Stock Control

• Manage integrity of stock at the warehouse
• Ensure that controls are in place for the good management of stock including, scheduled cycle checks stock takes.
• Build processes for the care of stock to be followed by different roles across the site
• Seek continuous improvement to ensure products are stored efficiently

Warehouse administration

• Ensure that the warehouse operations are supported by the timely provision of administration tasks for, inbound planning, receipting, put-away, picking and dispatch
• Identify and escalate all exceptions to their successful resolution
• Coordinate the day to day control of cost management and cost sign-off across the site

Management

• Manage the performance and development of direct reports; Administration Manager, Stock Manager and Planning assistant

• Provide cover for the warehouse GM when they are unavailable and at these times take responsibility for site performance

KPIs

• Deliver planned improvement projects in line with the agreed deliverables
• Warehouse stock accuracy
• Inbound POs are scheduled to meet customer KPIs and aligned with warehouse resource
• Dispatches are created to meet customer KPIs and aligned with warehouse resource

• Experience in e-commerce logistics
• Experience of leading and managing a team
• Experience of planning, managing and delivering logistics costs to Pamp;L targets
• Experience in managing multiple projects
• Experience working with Warehouse Management systems (Ideally Red Prairie)
• Highly numerate
• Excellent communication skills
• The ability to be flexible in a fast paced and fast changing environment
• Ambition to create best in class customer experience

Benefits

• A fast-paced, creative and fun environment
• Great opportunities to make the role your own
• A supportive, diverse company with a brilliant culture
• Hot and cold drinks and snacks provided including fruit for the healthy people as well as toast and company favourites Marmite and Nutella.
• Regular work drinks along with many social and company events
• Temptingly good employee discounts on MADE.com and regular staff sample sales
• A growing business with development opportunities

Job Rewards and Benefits