Fibre Quality Specialist

Fibre Quality Specialist
CityFibre, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 11, 2021
Last Date
Apr 11, 2021
Location(s)

Job Description

WHAT WE’RE DOING

We’re on a mission to build the UK's finest digital infrastructure and accelerate its full fibre future - transforming the way we live, work and communicate.

With 8 million homes and businesses to connect in our sights, and a 4bn investment programme to make it happen, we have a busy and exciting journey ahead.

WHAT’S IN IT FOR YOU

We expect a lot from our team, but we also want everyone to feel supported and empowered in helping us deliver our mission. That's why we make sure to provide opportunities for you to learn, develop your career, use your talents, and fulfil your potential.

With a salary of up to 42,000 depending on experience, you’ll also get benefits like 25 days holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

We want everyone to know and feel that CityFibre is a place where we can be ourselves, with all the things that make us similar and different. Where possible, we are open to offering and supporting flexible working, among other initiatives to ensure that we develop a safe and inclusive workplace.

Please note there will be travel required as part of this role.

WHAT WILL YOU BE DOING?

As our Fibre Quality Specialist, you’ll be carrying out field performance quality checks across direct labour and suppliers to ensure they are fully compliant and that quality standards are in line with CityFibre requirements. This will include completing audits on PON (Passive Optical Network) installed using PIA network and supporting and encouraging positive safety practises.

You’ll also be:

  • Supervising installation engineers to ensure safety, quality and processes are followed in line with CityFibre requirements
  • Completing installs of fibre optic cables into residential and business premises
  • Assisting with ‘on the day’ issues that would otherwise prevent successful completion of tasks impacting right first time
  • Dealing with complex / non-standard installations from site survey through to successful completion
  • Owning the delivery performance of a given area from right first time (RFT), safety and quality outcomes
  • Owning service incidents / escalations to a successful outcome in a professional and timely manner
  • Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults
  • Owning and manage complaints from initial contact through to a positive resolution in-line with CityFibre KPI’s
  • Embracing continuous improvement (CI) supporting the organisation with installation problem solving

WHAT WILL YOU BRING?

It’s essential to the success of the role of Fibre Quality Specialist that you have previous demonstrable experience supervising / leading multi engineers or gangs, with a focus on developing and coaching, creating a culture of continuous improvement across the engineering community in terms of skills and knowledge.

Additional essential requirements include:

  • Experience auditing completed works and carrying out quality checks
  • Experience auditing safe systems of works (safety checks)
  • Extensive experience and knowledge of fibre including network build, FTTH installation, fibre blowing and fibre splicing
  • Knowledge of PIA duct and / or pole installations
  • NRSWA units 2 and 10
  • Full clean driving license
  • Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint

OUR CULTURE

The CityFibre Way is how we think, act and work. It’s our way of doing things. We back each other, think smart and act fast, and we love giving it our best to build a legacy together. When these four behaviours come together, they shape our culture to bring out the best in us, set us apart from our competition, and make our customers remember us.

It’s a once in a lifetime opportunity to unleash Britain’s potential in a digital age. There’s never been a more exciting time to join the team!

Job Specification

Job Rewards and Benefits

CityFibre

Information Technology and Services - Wolverhampton, United Kingdom
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