IT Service Desk Procurement Lead - Fully Remote - Based Anywhere
Omnipresent, United Kingdom
Job Description
Why?
With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast!
What?
You’ll be creating the foundation for:
- Hardware amp; Software procurement including systems, tools, computers, peripherals, etc.
- Setting up and managing internal support and service including system ownership
- Vendor management
You will be working alongside Operations and Product and your expertise will be leveraged to improve processes and remove manual interactions in the entire end-to-end value chain.
Who?
You have an interest in innovative technologies and practical experience from applying these to both business processes and IT scenarios. You are naturally curious, customer oriented, and easily discover ways to simplify and improve how business operations function and how effective technologies can be utilised for real impact. We believe you have experience that covers systems, tools, processes and business. You have analytical ability, a structured approach, a practical and problem solving mindset that you couple with initiative and drive.
The detail
About Omnipresent
Remote work is one of the great equalisers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.
Yet, at a time when remote work is exploding, most companies are finding it too complex, costly and time consuming to employ workers internationally. At Omnipresent, we’re cutting this complexity and providing our clients, and their remote workers, with a simplified, cost effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, we’re building the premier global employment-as-a-service offering on the market.
Your role
Our company is growing quickly. Well-oiled, effective Operations and robust technology frameworks are essential in order to provide customers with exceptional value, a secure amp; modern environment, and a first class service experience. At the same time, increased efficiency will allow the business to scale and run with greater velocity. You will help us take our current processes, operational framework, and IT practices to the next level and the one beyond, introducing and managing best practices in the following fields:
- Own and govern IT procurement including spend analysis (systems, tools, computers, peripherals, etc.)
- Sourcing strategies, vendor negotiations and vendor management plus budget responsibility
- Manage consultants and external parties relevant to the area (vendors, suppliers, support functions, etc.)
- Installation, set up and access management (access rights and user administration) of software and tools currently employed in the business, for example Google suite, Front, Slack, Notion, HubSpot, Salesforce, DocuSign, Monday, Typeform, Lucidchart, Miro, etc.
- Internal support amp; help desk, updates, service delivery, etc. Point of contact for internal software and/or hardware issues (owns and solves some issues as first line support, leverages outside parties and support when and where necessary; second line support). Provides services and training related to internal systems
You’ve done some of these things..
- Successfully prepared businesses for velocity and scale
- Used a combination of processes and tools to increase internal capacity/capability
- Project managed and led vendor evaluations including purchase strategies; implemented new service agreements and carried out SLA-based performance reviews
- Acted as service desk lead or performed oversight over such functions, including improved performance in such teams in order to improve effectiveness of the company
- Understands questions relating to system and/or process ownership and has likely taken part in migration and implementation initiatives
- Negotiated with vendors, consultants and other external parties
- Acted as a system owner and led both development sprints and administrative tasks
You are the sort of person that..
- Can articulate complex ideas in a simplified way and provide clear and easy to understand guidance internally
- Has the ability to learn tools, systems,certifications and business processes as needed, and the capability to transfer such knowledge to others
- Is a results-oriented, self-starting problem solver with initiative and drive
- Has significant analytical ability, a structured approach and a project management mindset
- Loves to solve complex operational and business issues by building simple processes, identifying and u