Customer Champion

Customer Champion
Generation Home, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)

Job Description

Generation Home is a venture-backed start-up upending the mortgage market.

Housing affordability has never been a bigger problem and we are building a lender to empower the next generation of homeowners.

The role

Best friend to our customers; scourge of your colleagues.

Your job is to deliver an amazing experience to anyone who comes to Generation Home for help getting onto the property ladder. You’ll support customers from their first point of contact with Generation Home all the way to collecting the keys to their new home.

As the customer’s advocate, you will hold our mortgage advisers, underwriters, completions managers and solicitors accountable for delivering on our commitments to them.

In addition to directly supporting customers, you’ll work closely with the product team to deliver an even better user experience.

Key responsibilities

  • Being the voice of the customer
  • Helping customers from first enquiry, through the home-buying process and into homeownership
  • Supporting stakeholders and ensuring they have the required information to progress applications
  • Ensuring applications are processed according to FCA regulation
  • Managing third-party relationships
  • Helping new homeowners learn to manage their mortgage

Requirements

You are:

  • Tenacious
  • Hard working
  • An excellent communicator
  • Keen to take on responsibility
  • Outcome oriented
  • Hungry to learn

Experience

  • An interest (not experience) in mortgages is required
  • A background or interest in customer service

Career progression

  • You’ll have the opportunity to learn from a talented team within a fast-paced environment.
  • You’ll have the opportunity to transition into new roles within the business across a wide range of functions, including product, finance, underwriting and advice.

Benefits

  • Salary range 25,000-30,000
  • Shares in the company
  • 25 days of vacation
  • Pension contributions matched by employer (3% currently)

If this sounds like you then please hit the apply button!

Job Specification

Job Rewards and Benefits

Generation Home

Information Technology and Services - London, United Kingdom
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