Mortgage Operations Specialist
Generation Home, United Kingdom

The Company:

Generation Home is a new mortgage lender on a mission to transform the housing market. We're broadening access to homeownership for aspiring first-time buyers, simplifying the home-buying process and promoting our customers' financial wellbeing through the smarter management of their home finances.

We’re backed by leading US and European venture capital funds and recently closed a 21 million Series A, setting us up for a big 2021.

The Role:

• Delivering specialist technical support in the borrower journey from mortgage offer to loan redemption
• Managing completions including CoT review and delivery against special conditions
• Oversight of payment processing and collections
• Supporting customers who face payment difficulties, including application of appropriate forbearance measures

Requirements

We hire people who:

• Are humble and hungry to learn
• Own the outcomes of their work
• Acknowledge failures and use them to grow
• Think big and are undaunted by the scale of the company's ambitions

For this role we are looking for:

• A subject matter expert in Completions, Primary and/or Special Servicing
• A strong understanding of mortgage products and services with a minimum of 5 years experience working in the UK mortgage or secured lending industry
• CeMAP desirable

As with all roles in the company, you will be expected to keep the needs of our customers at the forefront of your mind and work cross-functionally to deliver the best possible outcomes for them at all times.

Benefits

• Competitive salary
• Equity in a fast-growing start-up
• Some flexibility around working hours and location
• 25 days of vacation + bank holidays
• Pension contributions matched (3% currently)

Job Rewards and Benefits