HR Manager - Partly Remote - Series D Tech Scale Up
Festicket, United Kingdom
Job Description
The Festicket Group family is a truly international team with 100+ people from over 20 different countries, all passionate about changing the face of live event experiences. Our head office is in Camden, London with a remote workforce distributed across Leeds, Berlin, Amsterdam, Porto, Nantes and San Francisco.
Since 2012, we have provided a seamless service to discover and book tickets and travel packages for music festivals worldwide. The platform offers an end-to-end experience for music travellers, an efficient two-sided marketplace for 1,500+ music festivals across 40 different countries, and a network of 5,000 suppliers for accommodation amp; travel packages. In eight short years, we have become Europe's largest music festival platform.
Since our acquisition in 2019 of the multi-award winning cashless POS platform Event Genius and the associated Ticket Arena consumer website and brand, we are on track to become the most complete end-to-end live events platform for fans and organisers built to serve any event, any size.
We're now post Series-D funded, and backed by some of Europe's largest VC funds.
THE ROLE
The ideal candidate will be able to think outside the box and think on their feet with a pragmatic approach to problem solving. To succeed in this role, you will need to be a self-starter who can work independently, with the drive to support Festicket’s growth and mission through hands-on people initiatives.
Activities:
- Sharing a general understanding of general human resources policies and procedures
- Excellent knowledge of UK employment law and exposure to international employment law
- Support employee discussions in HR related topics such as furlough, leave, compensation etc.
- Work closely with the finance department on monthly payroll
- Ensure legal compliance in all areas of HR
- Maintain employee files and records in electronic and paper form
- Train and coach line managers and senior management on best practice, processes and employment law
- Manage investigations, grievances, mediation and other hearings if required
- Onboard new staff
Requirements
Things it would be really useful for you to know:
- CIPD Level 5 (qualified by experience)
- How tech start-ups operate
- How to get the best out of an exec team
- Contracts, administration and payroll
Behaviours you will need to demonstrate in order to be successful:
- Pragmatism - you will need to balance appetite for risk with operational effectiveness, all in support of commercial objectives
- Confidence - you will be the most experienced HR person in the business, and must be comfortable guiding colleagues of all manner of levels of experience through people-related processes
- Proactivity and problem-solving skills; Integrity when it comes to advising stakeholders on activities in support of commercial outcomes
Additional characteristics we expect our entire team to demonstrate:
- Adaptability and flexibility in the ever-changing world of a scale-up dealing with the challenges of a global pandemic that has hit the live music industry harder than most other sectors
- Intellectual curiosity, and the confidence to ask questions until you understand
- Positivity and a can-do mindset when faced with new opportunities
- Self-motivation and a sense of pride in achieving stretch goals on your own merit
- Comfort receiving and providing constructive criticism, as well as ‘managing upwards’
Benefits
We’re a team of 100, with our HQ located in the amazing heart of Camden. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.
Benefits amp; Perks also include:
- 25 days holiday per annum
- Unlimited sick days per annum
- Flexible working from home policy
- Eyecare Discounted eye tests and glasses
- Opportunities to go to selected amp; partnered music festivals for free amp; all year round staff discount
- Extra day holiday for your birthday
- Time and budget towards your ongoing professional development and certifications
- Flexible working arrangements post-Covid
- Flexible salary via Wagestream