Customer Service Manager - Finance and Transactions
Target, United Kingdom

We are looking for an experienced Customer Service Manager to join our team.

You will be managing and developing the Client Account Services Team to achieve a highly motivated multi skilled team that exceeds service levels and provides high quality client and customer service in accordance with relevant legislation, regulation, contractual definition of services and internal policies.

Main responsibilities will include:

• Lead, manage and develop the Client Accounting Services Team
• Promote a culture of continuous improvement by identifying opportunities that will benefit Target
• Meet client and internal SLA and QA targets
• Keep up to date with all applicable legislation and FCA regulations and guidelines
• Act as a key point of contact with other departments and clients in resolving issues and queries
• Maintain correct and up to date customer ledgers within a TCF and regulatory framework
• Manage any ad-hoc work that the team receives and ensure that the work is completed in-line with client commitments

Requirements

Essential skills and experience:

• Demonstrable experience of successfully influencing, leading, motivating and managing a team across different functions to ensure client delivery against SLAs
• Experience in developing and maintaining client relationships with external and internal clients
• Financial Sector experience including working with systems that manage financial products
• Experience in designing and procure BI to support operational improvement, workload management etc
• Ability to implement new procedures and controls

Desirable skills and experience:

• Qualified accountant
• Experience and working knowledge of MCOB, CONC, CASS, Consumer Credit Act etc.
• Loan and investment experience

Benefits

• Competitive Salary (up to 50,000, depending on experience)
• Company Pension Scheme with generous pension contributions (plus salary sacrifice option)
• Private Medical Insurance
• Life Assurance
• Annual discretionary bonus scheme
• Generous holiday entitlement plus buy more through our flexible and market-competitive benefits package TargetFlex
• TargetFlex - offers our employees access to the latest in benefits initiatives and allows you to choose the benefits that best suit your lifestyle
• Employee Assist Programme
• Free Eye Test and Flu Vaccinations
• A modern office and supportive culture with an award-winning Training amp; Development team
• A fun Sports and Social program (free membership)
• An active Charity and CSR program.

Job Rewards and Benefits