IT Service Desk Technician - 1st Line (Shift) FTC
Target, United Kingdom
Job Description
Are you looking for a fresh new start? Are you passionate about delivering amazing customer service? Yes? Then you’ll want to be part of the Target family!
We’ve got some great roles, ready and waiting for people who are enthusiastic, keen to get stuck in, and excited to make an impact. Sounds like you?
You’ll be joining our IT Service Desk Team and you’ll be the one our employees speak to when they are experiencing technical problems. You’ll listen to them, troubleshoot and provide a resolution that will instantly relieve any worries they had, and allow them too, to continue providing great service to our customers or clients!
Please note, this is a 6 month FTC with the potential to be extended. If successful you will be required to work full-time; 7am-7pm or 7pm-7am, 4 days on, 4 days off which may include weekends.
What makes a great team? A Diverse team!
Don’t be put off if you can’t tick all the boxes. We know from research that candidates (especially women) may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We’re committed to creating a Diverse amp; Inclusive culture through the execution of our Damp;I strategy, community relationships, our people amp; leaders.
A job isn’t just a job. It’s who you are!
Main Responsibilities:
- Managing IT incidents, requests, change and problems that occur within the organisation.
- Answering calls made to the Service Desk and raise corresponding tickets.
- Managing ticket queues and resolve tickets within the required timeframe.
- Completing client software deployments into Test environments
- Completing operational tasks such as media management, monthly service reports and scheduling process checks.
Requirements
Essential
- 5 GCSE’s of C or greater, including English and Mathematics
- Excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers
- 1 year working within Information Technology and supporting end users
- 1st line Microsoft Desktop software knowledge (i.e. Windows 7/10, Office)
- 1st line Microsoft Server knowledge (i.e. Server 2008/2012)
- 1st line Microsoft Server Application knowledge (i.e. Exchange, Active Directory)
- Working experience of ITLL processes and procedures
- Experience working within a professional and busy IT Service Desk
Desirable
- Degree or Technical qualification
- iSeries Knowledge
- Any IT Technical accreditation E.g. MCSE, CCNA etc
- Previous shift experience
Benefits
Target Group offer a range of benefits including:
- 6% matched Pension Contribution upon successful completion of probation
- 24 days annual leave with the option to buy and sell holidays
- Target Flex A flexible benefit scheme that includes childcare vouchers, dental cover amp; discounted gym memberships
- Free membership to Target’s fun Sports and Social programme
- An active Charity programme with frequent volunteering opportunities
- Private Medical Insurance
This is a full-time shift vacancy based in our Cardiff office.
Salary: 20,000 - 22,000 per annum, dependent on experience plus 30% shift allowance.