Arrears Executive - Remote working
Target, United Kingdom
Job Description
Are you looking for a fresh new start? Are you passionate about delivering amazing customer service? Yes? Then you’ll want to be part of the Target family!
We’ve got some great roles, ready and waiting for people who are enthusiastic, keen to get stuck in, and excited to make an impact. Sounds like you?
You’ll be joining our Arrears team and you’ll be speaking to our customers who are undergoing a debt process and are in financial difficulty, aiming to help them find the best solution. This will see you negotiating payment plans, working through Income and Expenditure, and dealing with potentially vulnerable customers.
Its important you’re well-supported. Therefore, you’ll get 3 weeks of formal training, followed by 4 weeks in a highly supported environment where you’ll have access to additional coaching, feedback and support. This will be where you get to put your new knowledge and skills into practice!
Interested? Get in touch with our fabulous recruitment team on or apply at the link!
This position is working remotely, where occasional travel to the office may be required
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What makes a great team? A Diverse team!
Don’t be put off if you can’t tick all the boxes. We know from research that candidates (especially women) may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We’re committed to creating a Diverse amp; Inclusive culture through the execution of our Damp;I strategy, community relationships, our people amp; leaders.
A job isn’t just a job. It’s who you are!
Requirements
The successful candidate for the Arrears Executive position will ideally have the following skills:
- Previous collections and arrears, or debt management experience (1 year min)
- Financial service, or regulated industry experience is necessary
- Excellent verbal and written communication and negotiation skills
- Recent and proven experience in a contact centre environment
- Ability to work to targets in a busy environment
Benefits
Target has a range of benefits including:
- Competitive Salary
- Training amp; Development, regular coaching from your Manager
- Pension Contribution (plus salary sacrifice option)
- Private Medical Insurance
- Discretionary bonus scheme
- Generous holiday entitlement plus buy more through Target Flex
- Life Assurance
- A flexible benefits scheme (eg childcare vouchers, Dental cover)
- Performance Reviews and support with development needs
- A modern office and supportive culture
- A fun Sports and Social program (free membership)
- An active Charity and CSR program.