Salary up to 23 212.80pa -28 048.80pa
Reports to
Restaurant Manager
Summary of Role:
- To manage shift operations maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
- To assist in the overall management of the restaurant to ensure regulation of costs and the maximization of sales and profitability.
- To act as second-in-command and in partnership with the Restaurant Manager, to provide direction to both staff and management teams.
Requirements
Must have Burger King management experience.
Operations (Health amp; Safety, Loss Control)
- To carry out a fully operational role as represented in the role of an Assistant Manager
- Supervise staff and managers at all times to ensure that appropriate quality and hygiene standards are complied with and take corrective action where necessary
- Implement REV action plans
- Liase with suppliers and service contractors for quotations on equipment repair amp; maintenance
- Investigate incidents and implement action plans
Business Planning amp; Financial Control
- Change safe combinations and report to management team and Area Manager
- Check that daily paperwork is being completed correctly
- Prepare weekly paperwork
- Ensure cash security systems in place and are being adhered to
- Carry out Retail Audits
Customer Service
- Set up and manage communication of customer groups
- Complete trading area surveys
- Resolve customer complaints promptly
- Investigate and address service issues highlighted in the Mystery Shop or Operations standards Audit
People Management amp; Development
- Identify recruitment needs and develop recruitment plan with Restaurant Manager
- Identify potential in restaurant staff and develop their responsibilities to increase their skills for further development
- Complete management schedules if required
- Management and staff coaching
- Carry out Absence and Disciplinary management
- Conduct Staff meetings
- Evaluate the performance of staff and supervisors and recommend appropriate actions such as wage increase, promotions, development or retraining to the Restaurant Manager
Sales Building
- Organise and carry out Right Track training
- Ensure the consistent implementation of national and local promotions
Key Business Relationships within the Organisation
- Staff Team
- Management Team
- Area Manager
- Suppliers
- Head Office
Job Type: Full-time
Must have a Burger King Qualified Foundation Certificate