Social CX Executive - Evenings and Weekends
SNUG, United Kingdom

Snug is the UK's first sofa in a box company, revolutionising the way we buy sofas. Our products are innovative and bold and so are our people.

We are looking for a Social CX Executive to join the brand team reporting to the social manager to support our online customer community out of hours (evenings and/or weekends).

Responsibilities will include:-

• Responding on social channels to customer enquiries.
• Reporting on social activity.
• Community engagement.
• Collaborate with the wider social team on community strategy.
• Advising wider social and customer experience team on customer activity and likely impact on operations.
• Escalate issues where appropriate to the customer experience team.

Requirements

About you:-

• You will have a keen interest in social media.
• Strong communication skills to build and maintain relationships within the team and wider business.
• An eye for detail, ensuring communication of information is correct and clear.
• Manage multi-stream workload with the ability to multi-task.
• Ability to thrive in an ever-changing and growing environment.
• Good organisation skills and the ability to manage your time effectively.
• Strong commercial acumen and an appreciation of wider commercial activity.

This is an excellent opportunity to join the UK's most exciting furniture brand

Benefits

Performance-based bonuses

30 days’ holidays (including bank holidays)

Healthcare

Free parking

Casual dress

Pension contributions

Job Rewards and Benefits