Part-time Customer Support Agent
Buzzbike, United Kingdom
Job Description
Rider Happiness is of fundamental importance to us at Buzzbike. We’re customer obsessed and incredible customer service is at the heart of everything that we do. We are growing rapidly so we’re looking for a part-time Rider Success Champion to join the team, working over the weekend, to ensure a seamless and valuable rider journey everyday. So if you’re as obsessed and passionate about customer experience as we are then please apply to join us!
The specific hours for this role will be Saturday and Sunday, 9am-5pm.
Your key responsibilities will be:
The first port of call for inbound queries by email and live chat over the weekend.
Booking deliveries and arranging Bike Professor appointments (with our next level bike mechanics) to ensure our members have everything they need for a seamless Buzzbike experience.
Proactively identifying customer feedback trends and sharing them with the rest of the team for potential improvements to our processes, product and technology.
Collecting feedback from customers, through conducting surveys, to suggest improvements to the process to continuously deliver top class customer experience.
Suggesting improvements to the process to continuously ensure top class customer experience and retention.
Supporting the Rider Happiness Manager with ad hoc tasks and longer term projects.
Requirements
We are on the hunt for raw talent over purely skills. We believe ambitious, smart people can pick most things up very quickly, but ideally, you’ll have some of the following:
- You're confident, empathetic and build relationships easily
- You are self-motivating, proactive and solution-orientated
- You have a great tone of voice
- You are able to multitask effectively
- You have excellent written communication skills
- You’re extremely well-organised, methodical and efficient with impeccable attention-to-detail
- Tech-savvy and quick to learn new systems and software
Benefits
- Your very own Buzzbike
- 12 days holiday a year
- Direct mentoring from the founders (ex Apple and KPMG)
- Access to a new suite of benefits launching soon