Customer Service Executive - Mortgages
Target, United Kingdom
Job Description
Are you looking for a fresh new start in your career? Are you passionate about delivering amazing customer service? Yes? Then you’ll want to be part of the Target family!
We’ve got some great roles, ready and waiting for people who are enthusiastic, keen to get stuck in, and excited to make an impact. Sounds like you?
This is a fantastic opportunity to engage in a challenging and rewarding role within our Commercial Servicing Team.
The Commercial Servicing division is responsible for assisting our commercial clients, which include open and closed portfolios, and a diverse product range. Our Commercial Servicing Executives service these clients' customers, primarily via inbound and outbound calls but also over email and letter, executing all customer service processes accurately and in-line with pre-agreed SLAs. This is designed to maximise arrears collections whilst ensuring that the FCA regulation of Treating Customers Fairly is adhered to at all times.
What makes a great team? A Diverse team!
Don’t be put off if you can’t tick all the boxes. We know from research that candidates (especially women) may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We’re committed to creating a Diverse amp; Inclusive culture through the execution of our Damp;I strategy, community relationships, our people amp; leaders.
A job isn’t just a job. It’s who you are!
Requirements
We'd love it if you had:
- Recent and proven experience in Financial Service customer services
- Recent and proven experience in a collections based role (desirable)
- Recent and proven experience in a secured lending environment (desirable)
- Good understanding of a financial servicing environment
- Excellent verbal and written communication and negotiation skills
Benefits
Target has a range of benefits including:
- Competitive Salary
- Training amp; Development, regular coaching from your Manager
- Pension Contribution (plus salary sacrifice option)
- Private Medical Insurance
- Discretionary bonus scheme
- Generous holiday entitlement plus buy more through Target Flex
- Life Assurance
- A flexible benefits scheme (eg childcare vouchers, Dental cover)
- Performance Reviews and support with development needs
- A modern office and supportive culture
- A fun Sports and Social program (free membership)
- An active Charity and CSR program.