At Zoopla we want to help everyone make intelligent home buying decisions. Our Commercial team is at the heart of this mission and responsible for one of it’s most important elements - our customers. Our commercial and executive management team has decades of experience from some of the world’s leading companies including Amazon, Photobox, Microsoft and Dyson. We are creating an exciting, inclusive and dynamic culture, and are looking for ambitious team members to join us for a once-in-a-career opportunity to re-imagine an entire industry.
The Territory Account Manager is responsible for the overall management and growth of a regional territory of the Zoopla property marketing portal and CRM software customers and prospects. The Territory Account Manager will achieve identified sales targets of agents through proactive activity across the account base, primarily with larger independent estate agents..
Working closely with an Internal Account Manager, Business Development Executives, Customer Success Consultant and a product specialist team; they will ensure that every customer and prospect is effectively managed and able to make the most of their Zoopla membership at all terms, minimising risk and identifying opportunities for growth.
They will develop long term business relationships with key agents within a defined territory and deliver regular and effective account management meetings and quarterly business reviews to increase revenues through a multi product portfolio.
The successful applicant will be proficient using data to identify trends to help drive strategy for growth and will be a confident communicator both internally within the regional team and externally with customer groups and be confident and capable of working inside of a team environment to achieve results.
Other duties include responding to incoming customer calls amp; queries, minimising cancellations and maintaining accurate and up to date records. Key is the ability to handle complex and sometimes challenging negotiations and achieving winning outcomes for all parties.
Requirements
Desired skills
To be successful, you will: