Partnership Journal Specialist
Frontiers, United Kingdom
Job Description
We are seeking?an enthusiastic and detail-oriented professional for the full-time position of Partnership Journal Specialist. We are looking for someone who has a background in publishing operations, journal development or research integrity, a strong understanding of the academic community and excellent communication skills.
Reporting to the Partnership Journal Coordinator and working closely with other editorial staff, the position focuses on journal growth and supporting the Publishing Partnerships Coordinator with client management for a portfolio of Frontiers’ partner journals. The position also involves managing the daily communications with authors, reviewers and editors on behalf of the editorial office. The role will involve supporting the creation of standard operating procedure documentation and the documentation of review workflows. The successful candidate will have excellent interpersonal skills and provide an outstanding level of customer service, which will enable them to resolve the concerns and questions of authors, editors, reviews and other stakeholders. They will also be supporting the commissioning and running of Special Issues within our partner journals. They should be a collaborative team player, working closely with members of supporting teams, such as Product Management and Helpdesk.
The position will provide the successful candidate with an excellent opportunity to work within the exciting new department of Frontiers Publishing Partnerships.
Our office is located in London, however remote working options are available within the UK.
Responsibilities
- Support the Partnerships Journal Coordinator and Publishing Partnerships Manager in running the review operations and research integrity activities of the Frontiers Publishing Partnerships journal portfolio.
- Oversee editorial office communications with authors, reviewers and editors.
- Monitor the review process, send reminders and resolve delays.
- Support the Partnerships team by identifying workflow and product improvements or developments.
Requirements
- Background within publishing, with experience of running peer review or completing research integrity checks preferable.
- Excellent communication in written and spoken English, including professional and courteous telephone manner and high attention to details.
- Experience in providing an outstanding level of customer service.
- Ability to work independently and make thoughtful decisions that are consistent with Frontiers and our clients policies without constant supervision
- IT Proficiency with MS Office, experience with Salesforce a plus.
- Ability to consistently meet tight deadlines and prioritize varied workload under pressure
- Flexibility and ability to work as a team member
Benefits
International environment
With over 35 nationalities across our offices in London, Lausanne, Madrid, Seattle and Beijing, you can certainly say that we are a diverse company. You will have the opportunity to work with teammates in other offices, as well as with researchers, editors and authors from across the globe.
Great offices
Our Lausanne HQ (designed for us) is spread over 3 floors, including a large canteen with a Foosball table and a multi-purpose room used for regular free yoga classes. Our other offices are hosted at WeWork and include communal spaces with coffee bars and activities all week. We are very socially active and organize lots of fun activities, ranging from happy hours, parties, sports events and much more.
Key Benefits
- 25 days holidays + Office Closure over the Christmas period
- Participation in the annual company bonus scheme
- Access to the latest equipment
- Extensive learning opportunities through our LinkedIn Learning partnership
- Flexible working framework
We offer a flexible working framework and support Remote Working opportunities across the United Kingdom.
Application Process
Applicants must have an existing right to live and work in the UK. Your application should include:
1. A cover letter and resume (as DOC or PDF)
2. The indication of your earliest availability
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.