Customer Service Advisor (6 month contract)
Covetrus, United Kingdom
Job Description
Do you have a passion for providing excellent Customer Service?
We may have the ideal opportunity for you.
We are looking for a Customer Service Advisor to join the team here at our Dumfries location for a 6 month contract where you will work together with the team as well as various other departments throughout the business. You will resolve customer enquiries and ensure that the process from ordering through to delivery is carried out as effectively and efficiently as possible.
The role and your responsibilities
- Providing high quality Customer Service by responding to any queries raised, in a timely and professional manner. Taking time to listen and understand the customer concerns and agreeing ownership and a timeframe for resolution.
- Keep customers updated through to resolution with regards to any issued raised.
- Focus on achieving sales targets across all business units.
- Actively look for opportunities to upsell to our customer base.
- Keeping up to date with product information and business changes as well as important information communicated by mail/huddles etc
- Pick up and deal with all emails and issues relating to your customer base or any that you are looking after, in a timely manner.
- Be proactive by looking for efficiencies in all processes and raising these to your supervisor in an appropriate manner.
- Working in a Rota system, as requested by Management to cover Sunday’s and Bank holidays
You
- A passion for excellent customer service
- Strong team working skills
- Attention to detail with a high level of accuracy
- Good working knowledge of Word and Excel
- Ability to thrive under pressure
- Previous experience within a commercial customer service environment an advantage
Who are Covetrus?
Covetrus is a global animal-health technology and services company supporting the companion, equine and large animal veterinary markets. We put veterinarians at the centre of everything we do, and work as a trusted extension of their healthcare team.
As a global animal-health company with a mission to advance the world of veterinary medicine, we are dedicated to providing ethical and sustainable solutions that improve the lives of our employees, customers, and partners, while positively impacting the communities we serve.
Our values guide us every day.
Do Good, Be passionate, Never Settle, Share the Customer Goal and Give Power
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures
- Adhering to Company policies, procedures, and directives regarding standards of workplace behaviour in completing job duties and assignments.
Covetrus is an equal opportunity employer committed to promoting and supporting a diverse community and inclusive culture for all employees. Each of us contributes to inclusionwe all have a role to play. Our culture is the result of our behaviours, our shared values and our personal commitments. We encourage our people to adopt a growth mindset and to bravely share perspectives, empowering all of us to connect, belong, and grow. Our Global Diversity amp; Inclusion program outlines our Company Commitments to drive real and lasting change supporting an anti-racist, diverse, inclusive and equitable culture at Covetrus.