First Line Assurance Executive- Complaints Quality Control
Target, United Kingdom
Job Description
Are you looking for a new permanent opportunity? Do you have experience working in quality control, being a great support to colleagues in Complaints departments? Yes? Then you'll want to be part of our Target Family!
What you can expect.
You will be working as part of a team delivering a robust Quality Control programme relating to complaints across all areas of the business that service mortgages, loans and investment products. You'll be responsible for end to end review of complaints before offering coaching and feedback to the Complaints team and other operational areas.
What we'll expect from you.
- Undertake risk based Quality Control that focuses on measuring and improving customer outcomes, and ensure that we measure and meet our regulatory and company responsibilities.
- Identify and record issues and unrecorded complaints and breaches and monitor management responses and implementation of corrective action.
- Review and seek to identify areas to improve operational controls, processes and procedures and recommend any other improvements to drive good customer outcomes and experiences in the business
- Maintain appropriate record keeping of all outcomes testing for evidential and reporting purposes.
Requirements
We'd love it if you had..
- Experience within a Complaint/Quality Control / Assurance environment
- Good understanding of Financial Services and Complaints
- Knowledge of current and pending regulatory requirements and how these align to effective systems and controls
You're someone who.
- Has great investigatory skills with good attention to detail.
- Always strives to do the right thing
- Challenges the way things are done and influence management to drive positive change
- Is analytical and has the ability to gather and manage information effectively, efficiently and ethically
- Is a great team player, but is also comfortable using initiative and working alone
Benefits
In return you will be rewarded with the following great benefits:
- Training amp; Development, with regular coaching from your Manager
- Pension Contribution (plus salary sacrifice option)
- 24 days holiday and 8 bank holidays, this increases to 30 days with your length of service plus buy more through flex scheme
- Private Medical Insurance
- 100’s of employee savings
- A recognition platform where you can spend away
- Discretionary bonus scheme
- Life Assurance
- A flexible benefits scheme (e.g. childcare vouchers, Car lease Dental cover)
- An active Charity and community programme
- Access to Employee Assistance Programme
- An active wellbeing programme
What makes a great team? A Diverse team!
Don’t be put off if you can’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We’re committed to creating a Diverse amp; Inclusive culture through the execution of our Damp;I strategy, community relationships, our people amp; leaders
Join us and create your future!
#TargetFamily