Our mission at Tillo is to become a global payment infrastructure for the B2B gift card industry. We’re the market leader in the UK and are active in a number of markets including the US, Europe, Australia and India. To continue working towards that goal, we are building a core operational support team to be based from our fabulous new head office in Brighton.
Tillo is currently seeking a positive, detailed thinker to join us in Operations Support. This is a vital role to the business as well as an important part of our customer’s journey. You’ll be the first person they speak to in the Service Delivery team when you onboard them on to the Tillo Platform, and you’ll be there for them when they raise any questions via our Service Desk too. You’ll be the voice of our customer, making sure their feedback and requirements are fed to internal teams and will be responsible for ensuring they have the best customer experience possible whenever they do get in touch.
Main duties and areas of responsibility:
Requirements
Required Knowledge, Skills and Experience:
Essential:
Desirable:
Benefits
What’s it like to work at Tillo?
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team though and love working collaboratively, whether at our fantastic head office in Hove or remotely (we’ve always offered a level of remote working and the current climate has proven just how production and resourceful we are!). The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. However, we completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
No agencies please. Tillo does not accept speculative CV’s. We will only review CV’s sent in application for an advertised role. Any speculative CV’s received will be treated as the property of Tillo and any Terms and Conditions associated with use of the CV’s will be considered null and void.