Talent Acquisition Partner - Operations
Starling Bank, United Kingdom

Our mission is to change banking for good. We can’t do that without our dedicated and passionate employees. Our People team deals with all aspects of our employee journey - talent acquisition, employee onboarding, talent management, total rewards and employee experience and culture.

Talent Acquisition - a core function of our People team - is responsible for identifying, acquiring, assessing, and hiring the fantastic employees who help make Starling a success.

As a Talent Acquisition Partner for Operations, you will ensure that we continue to be an employer of choice for the largest area of the bank in terms of employees. Our operations’ teams are responsible for the onboarding and ongoing servicing needs of our customers. Our financial crime prevention teams are also responsible for keeping our customers’ money safe..

Key Responsibilities:

• Partner with business leaders and the wider People team to scope, and define hiring requirements and build a TA plan to meet these needs.
• Foster strong relationships with our Operations leaders.
• Managing the end to end talent acquisition process to provide a great candidate experience, including sourcing, shortlisting and conducting first round interviews where appropriate; evaluating candidates and providing feedback; through to offer negotiation and on-boarding.
• Work closely with the Talent Acquisition Manager to build, and manage MI to help drive data driven decisions about our sourcing strategy and hiring process.
• Help raise awareness of Starling Bank, being a brand ambassador and always looking for new ways to showcase Starling as an employer of choice.

Requirements

• Comfortable cultivating and maintaining relationships, especially across roles, industries, and personality types both internally and with candidates.
• Demonstrable experience in a recruiting / talent acquisition role within an in-house function.
• Evidence that you have supported the hiring of customer operations related positions in areas such as AML amp; Fraud, Pay Op’s and Customer Relations; exposure to high volume hiring for contact centre environments would also be a bonus
• Experience working on projects i.e. employer branding to ensure we continue to remain an attractive employer of choice.
• Ability to balance immediate and long term hiring needs through strategic planning and prioritisation of work.

Benefits

• 33 days holiday (including public hols). You’ll also get your birthday on us
• 16 hours paid volunteering time a year
• Private Medical Insurance with VitalityHealth
• Contributory pension scheme
• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
• Gym membership options

Full details are available on our careers site

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 2 million accounts, including almost 300,000 business accounts. Our total deposits, meanwhile, have topped 4 billion and we have lent over 1.5bn over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ over 1100 people across our London, Southampton, Cardiff amp; Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity amp; inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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