Graduate Implementation Analyst - orgvue - September 2021 Intake
Concentra Analytics, United Kingdom
Job Description
Graduate Landing Page
orgvue, a division of Concentra Analytics, is the leader in workforce analytics and organizational modelling, and is looking for motivated, high performing individuals to join the Implementation Team as an Analyst to help our new customers realize the full benefit of the orgvue platform. orgvue delivers a SaaS solution that brings together organizational data held in disparate systems, making it possible for enterprises to understand, design and deliver more effective and efficient workforce operating models. We are working with household brands across all sectors including financial services, retail, technology, consumer goods, healthcare, entertainment, food and logistics. Recent successes include one of our customers who doubled their revenue to $4B by designing the proper operating model; another deployed responsible cost-cutting measures that saved them $50M.
**Closing date for applications May 7th 2021, start date September 2nd 2021**
About the role
As an Analyst on the Implementation Team, you will be working directly with our customers to configure the orgvue platform to meet their specific business requirements. You will be working alongside other members of the Implementation, Advisory, and Client Success Teams to support the on-boarding of all new customers to the orgvue platform through a standardised delivery approach. You will also be working closely with the orgvue Engineering and Product teams to continuously evolve our Implementation methodology and technology based on feedback from our customers over time. By driving continuous standardisation in our approaches you will be directly contributing to the scalability of our offerings, and ultimately the growth trajectory of the overall orgvue business. This role is based at our company headquarters in London, UK.
What you will be doing
- Be a key part of multiple customer account teams, supporting new customers through technical configuration and training for the orgvue platform; setting customers up for long-term success
- Working directly with customer administrators and other business stakeholders
- Work with other members of the Implementation Team to refine and evolve our delivery methodology over time (driving consistency across all new customer engagements)
- Work with the Advisory Team to review new use cases developed using in the orgvue platform, and help to incorporate standardised aspects of those solutions to be included in future Implementation offerings
- Work with the Engineering and Product Teams to present customer feedback in order to drive continuous improvements in our technology enablers (Implementation Hub, Hosted Blender, Settings)
- Support the Client Success Team when additional technical support is beneficial to the long-term success of our existing key accounts
About you
- You are confident in your ability to work independently with our customers, leading workshops to gather requirements for successful platform configuration
- You enjoy working across multi-disciplinary teams within the orgvue business (Advisory, Engineering, Product, Client Success)
- You enjoy systems thinking and driving streamlined and scalable solutions to solve business challenges
- You enjoy challenging the status-quo, and want to drive continuous improvement in our implementation approach and offerings as the orgvue platform evolves over time
- You are a logical thinker and very comfortable with data management, analysis, and decision-making
- You’re excited by the prospect of joining a rapidly growing technology company
- You’re interested in building technical consulting skills within the HR/OD analytics space
- You are structured in your decision making and time management, enjoy defining and following processes, and have a high attention to detail
Requirements
Preferred Knowledge amp; Skills
- You are a recent graduate and you can demonstrate some industry experience where you have worked directly with customers to solve business challenges.
- Undergraduate degree in Information Sciences, Engineering, or Business is preferred.
- Prior experience implementing other software platforms for customers is a plus.
- Prior experience in software product management is a plus.
- Prior experience in a customer-facing role is preferred.
- Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
- Data analysis skills essential; knowledge of statistics modelling is preferred.
- Prior experience with analytics tool such as Tableau, SQL, R, Python or MATLAB is a plus.
‘Here at Concentra we promote individualism and a diverse workforce to build on our future success’
Benefits